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Diligent

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3.1

based on 46 Reviews

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Diligent Customer Success, Service & Operations Department Reviews

Updated 23 Dec, 2024

Overall Rating

2.8/5

based on 12 reviews

Rating distribution

3 (30.0%)

0 (0%)

1 (10.0%)

3 (30.0%)

Category Ratings

3.2

Salary

3.2

Work-life balance

3.1

Company culture

3.1

Work satisfaction

3.0

Job security

2.8

Skill development

2.8

Promotions

What employees say about Diligent?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

100% employees reported

Flexible timing

60% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

1.0

Rated by Women

3 reviews

4.0

Rated by Men

7 reviews

Diligent is rated 2.8 out of 5 stars on AmbitionBox, based on 12 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with ... Read more

Diligent is rated 2.8 out of 5 stars on AmbitionBox, based on 12 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

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Customer Success, Service & Operations

2.8

• 10 Reviews

Engineering - Software & QA

2.8

• 10 Reviews

Human Resources

4.5

• 4 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

12 reviews found

Sort by: Popular

Customer Success Manager in Bangalore / Bengaluru

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Dec 2024

Likes

Cab and food is fine

Dislikes

Worst work from office policy and HR support is zero In Customer Success no talented leaders anymore, they fired overseas and hired in India which has created issues in all the CSM teams

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Customer Support Specialist in Bangalore / Bengaluru

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 23 Dec 2024

Likes

Nothing

Dislikes

No work life balance

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Customer Success Specialist in Bangalore / Bengaluru

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 11 Dec 2024

Likes

Except Internal Politics, everything is a plus

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Internal politics

Customer Support Specialist in Bangalore / Bengaluru

Full Time

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 14 Jun 2023

Likes

Salary , work culture

Salary - Excellent
Skill development - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Never know when you will be out.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Specialist in Bangalore / Bengaluru

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Jul 2023

Likes

Good Package.

Salary - Good
Company culture - Good
Work-life balance - Good

Dislikes

No job security

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Research Analyst in Bangalore / Bengaluru

Contractual

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Oct 2023

Likes

Very peaceful work environment

Salary - Good
Company culture - Good
Work-life balance - Good

Dislikes

The team did not mingle around and did not have a common target and hence didn’t do well in achieving the goal which led to many of the members quitting and also the manager had anger issues.

Skill development - Poor
Job security - Poor

Customer Success Specialist in Bangalore / Bengaluru

Contractual

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Jun 2023

Likes

Offers a positive and collaborative company culture. Great leadership management and my direct manager is amazing.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Missed getting some of the Diligent swag in the welcome kit :/

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Diligent.

Support Manager (working remotely)

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Jun 2023

Likes

Great culture and work life balance. Ample opportunities to learn.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Success Manager in Bangalore / Bengaluru

Full Time

Customer Success Department

1.0

posted on 12 Apr 2024

Overall Rating

Sales Manager in New Delhi

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Mar 2018

Likes

Salary - Excellent
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Top trending discussions

View All

Salary Discussions, Hike & Promotions

2w (edited)

a snowflake developer

Novartis Job Offer

Hi everyone, I have 3.6 years of IT experience and currently work at a service-based company in Pune. My current CTC is 14 LPA (13.5 LPA fixed). I recently received an offer from Novartis Hyderabad as Data Analyst level 3 with a CTC of 19.9 LPA (18.3 LPA fixed). Is this a good offer, or is it on the lower side for my experience? Would appreciate your suggestions! Any answers from people working at Novartis pls ?

Got a question about Diligent?

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Jobs at Diligent

View all

Manager, Software Engineering (Python)

Bangalore / Bengaluru

8-12 Yrs

Not Disclosed

Manager, Software Engineering (Python)

Bangalore / Bengaluru

4-7 Yrs

Not Disclosed

Manager, Software Engineering (Python)

Bangalore / Bengaluru

10-15 Yrs

Not Disclosed

Software Engineer II - MERN & PHP

Bangalore / Bengaluru

3-7 Yrs

Not Disclosed

Staff Software Engineer - PHP

Bangalore / Bengaluru

3-7 Yrs

Not Disclosed

Software Engineer II - MERN and PHP

Bangalore / Bengaluru

3-4 Yrs

Not Disclosed

Software Engineer II - MERN & PHP

Bangalore / Bengaluru

3-4 Yrs

Not Disclosed

Software Engineer II - MERN and PHP

Bangalore / Bengaluru

3-7 Yrs

Not Disclosed

Staff Software Engineer

Bangalore / Bengaluru

7-9 Yrs

Not Disclosed

Staff Software Engineer

Bangalore / Bengaluru

7-11 Yrs

Not Disclosed

More about working at Diligent

HQ - New York, New York
IT Services & Consulting
201-500 Employees (India)
EdTech

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 Diligent reviews submitted by Diligent employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Diligent is the right company for you. 100% of employees reported the w...orking days at Diligent as Monday to Friday. 60% employees reported the work timings at Diligent as Flexible timing. Read more

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Diligent Customer Success, Service & Operations Department Reviews Reviews

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Diligent Salaries in Customer Success, Service & Operations Department in India

Customer Success Manager 10 salaries	₹15 L/yr - ₹16.6 L/yr
Technical Support Specialist 4 salaries	₹12 L/yr - ₹13.1 L/yr
Customer Support Specialist 4 salaries	₹12 L/yr - ₹13.5 L/yr
Support Analyst 2 salaries	₹10.8 L/yr - ₹13.8 L/yr
Research Analyst 2 salaries	₹4 L/yr - ₹6.6 L/yr