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Cogent Customer Success, Service & Operations Department Reviews

based on 46 reviews
Updated 2 Nov, 2024

Overall Rating

3.2/5
How AmbitionBox ratings work?

Category Ratings

3.1

Work-Life balance

3.0

Job Security

2.8

Work Satisfaction

2.8

Company culture

2.8

Skill development

2.8

Salary & Benefits

2.5

Promotions/Appraisal

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Top Cogent Interview Questions

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Q1. What are the benefit of work from home ?
View answers (2)
Q2. What is the BPO nad what is the customer service
View answer (1)

Get interview-ready with top interview questions

View all 7 questions
Q3. What do you know about this process(customer care)?
View answers (2)
Q4. what is Callback hell
View answer (1)
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People also ask about Cogent's Customer Success, Service & Operations Department

Is Cogent's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 151 employee reviews, it's clear that most employees have an average experience working at Cogent's Customer Success, Service & Operations Department. Work-Life balance holds the highest rating at 3.1, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about work-life balance and career growth on AmbitionBox.
Does Cogent's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Cogent's Customer Success, Service & Operations Department employees rate their salary and benefits at 2.8 out of 5, based on 151 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Cogent's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at Cogent's Customer Success, Service & Operations Department, click here.
How is the work culture at Cogent's Customer Success, Service & Operations Department?
Work culture at Cogent's Customer Success, Service & Operations Department is rated 2.8 out of 5 by 151 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Cogent's Customer Success, Service & Operations Department, click here.
How is the job security at Cogent's Customer Success, Service & Operations Department?
Based on 151 reviews on AmbitionBox, Cogent's Customer Success, Service & Operations Department employees rate job security at 3.0 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Cogent's Customer Success, Service & Operations Department, click here.

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Gender Based Ratings at Cogent Customer Success, Service & Operations Department

based on 45 reviews
2.8
Rated by 21 Women

Rated 3.0 for Job Security and 3.0 for Work-Life Balance

women
3.6
Rated by 24 Men

Rated 3.2 for Work-Life Balance and 3.1 for Job Security

men

Working Days at Cogent Customer Success, Service & Operations Department

based on 46 reviews
Rotational Shift
81%
Monday to Saturday
15%
Other
4%

Work Timings at Cogent Customer Success, Service & Operations Department

based on 46 reviews
Flexible timing
Strict (9am - 6pm)
Strict (10am - 8pm)
59%
7%
3%
31% employees reported other strict timings

Shift Timings at Cogent Customer Success, Service & Operations Department

based on 46 reviews
Day shift
Night shift
92%
8%

Business Travel at Cogent Customer Success, Service & Operations Department

based on 46 reviews
No travel
65%
Within city
35%
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