Cactus Communications Content, Editorial & Journalism Department Reviews

Employer’s Response

Hello! Thank you for taking the time out to share your feedback! While I find your comments regarding work culture encouraging, I’m sorry to know that we missed the mark for you in terms of opportunities for growth. At CACTUS, we aim to create a supportive environment that enables our editors to reach their full potential, and I’m glad to know that we hit the mark for you in this regard. Given the contractual nature of our association, any opportunities for growth that we can provide are limited to helping our contractors hone their craft. With experience, our editors are given the option of working on different processes and higher value services. While we do understand that this is a drawback, if you feel there are other ways we can offer support, please do reach out to me at sushmitha.s1@cactusglobal.com. Sushmitha Srinivasan, Freelance Engagement Specialist.

Employer’s Response

Hello! Thank you for taking the time to share your thoughts about your experience with us. We greatly appreciate your feedback, as it helps us understand areas where we can improve. It's heartening to hear that you find the remote role to be conducive for self-development. We understand the value of flexibility and self-growth, and we're pleased to provide an environment that supports these endeavors. We understand the importance of fair compensation and ensure that the fee reflects the effort required for the completion of the whole assignment, reports included. We do realize that the generation of additional documents can often be an effort-intensive process and are sorry to know that we failed to meet your expectations in this regard. Thank you once again for sharing your thoughts, and for being a part of our team. Warm Regards, Sushmitha Srinivasan Freelance Engagement Specialist

Employer’s Response

Hi, Thank you for your sharing your feedback and sorry to hear about your experience at Cactus. Our Leadership group and HR team has been actively involved in implementing several new processes and systems which can reduce the workload of the team. To ensure work-life balance is maintained, we take into consideration Cactizens leave preferences and allow flexible hours of work. We also have an AI chatbot for Cactizens to give us real time feedback, where we invite Cactizens to candidly share their views and opinions and use these inputs to continuously improve employee experience. We ensure all employees are provided feedback by the trainer/manager during training period as well as on live tasks. Wherever an employee is unable to meet the expected quality benchmarks, we ensure an improvement plan is put in place with clear objectives and outcomes defined to support the employee to come up to speed with the expected quality benchmarks. If you have further questions or recommendations to improve the overall experience, please email us at aishwarya.apte@cactusglobal.com and she'd be happy to assist you.