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British Council

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3.6

based on 411 Reviews

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British Council Customer Success, Service & Operations Department Reviews

Updated 28 Feb, 2025
Overall Rating
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3.4/5
based on 84 reviews

Rating distribution

Category Ratings

3.5

Work-life balance

3.3

Company culture

3.1

Job security

3.1

Salary

3.1

Skill development

3.0

Work satisfaction

2.7

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What employees say about British Council?

Insights from employee reviews on AmbitionBox

Workplace insights

Hybrid

Hybrid

77% employees reported

Monday to Friday

Monday to Friday

72% employees reported

Flexible timing

Flexible timing

54% employees reported

No travel

No travel

64% employees reported

View more detailed insights

Gender based rating

3.8
female

Rated by Women

39 reviews

3.0
male

Rated by Men

43 reviews

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Explore Reviews by Department

View All
Customer Success, Service & Operations
3.4
 • 84 Reviews
Finance & Accounting
4.0
 • 57 Reviews
Human Resources
4.0
 • 30 Reviews
Teaching & Training
4.4
 • 22 Reviews
Administration & Facilities
3.7
 • 18 Reviews
IT & Information Security
2.5
 • 12 Reviews
Top Mentions in British Council Customer Success, Service & Operations Department Reviews
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84 reviews found

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Top British Council Interview Questions

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Q1. How would you assess risks as you plan for the project?
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Read British Council Reviews based on designations

4.2
 Operations Executive

 (13)

4.0
 Invigilator

 (8)

4.4
 Senior Executive

 (7)

3.8
 Assistant Manager

 (7)

3.8
 HR Executive

 (7)

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People also ask about British Council's Customer Success, Service & Operations Department

Is British Council's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 84 employee reviews, it's clear that most employees have an average experience working at British Council's Customer Success, Service & Operations Department. Work-life balance holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 2.7. Read reviews about work-life balance and career growth on AmbitionBox.
Does British Council's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, British Council's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.1 out of 5, based on 84 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about British Council's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at British Council's Customer Success, Service & Operations Department, click here .
How is the work culture at British Council's Customer Success, Service & Operations Department?
Work culture at British Council's Customer Success, Service & Operations Department is rated 3.3 out of 5 by 84 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at British Council's Customer Success, Service & Operations Department, click here .
How is the job security at British Council's Customer Success, Service & Operations Department?
Based on 84 reviews on AmbitionBox, British Council's Customer Success, Service & Operations Department employees rate job security at 3.1 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at British Council's Customer Success, Service & Operations Department. To read reviews about job security at British Council's Customer Success, Service & Operations Department, click here .
Is work from home available at British Council's Customer Success, Service & Operations Department?
According to AmbitionBox, 7% of British Council's Customer Success, Service & Operations Department employees work from home permanently, 16% work from the office, and 77% follow a hybrid model, based on 13 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.

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AmbitionBox has 84 British Council reviews submitted by British Council employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if British Council is the right company for you. 72% of empl...oyees reported the working days at British Council as Monday to Friday. 54% employees reported the work timings at British Council as Flexible timing. Read more

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British Council Salaries in Customer Success, Service & Operations Department in India
Team Lead
27 salaries
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₹3.5 L/yr - ₹9.5 L/yr

Operations Executive
27 salaries
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₹2.6 L/yr - ₹4.5 L/yr

Executive
19 salaries
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₹3 L/yr - ₹5 L/yr

Assistant Manager
19 salaries
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₹6.7 L/yr - ₹12 L/yr

Senior Analyst
19 salaries
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₹4.2 L/yr - ₹10 L/yr

Explore more salaries
Employee Benefits at British Council Customer Success, Service & Operations Department
cab
Office cab/shuttle
1 total response
healthInsurance
Health insurance
3 total responses
officeGym
Office gym
1 total response
softskill
Job/Soft skill training
3 total responses
+1 more benefit
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