Bergamont Hotels Customer Service Associate Reviews

Likes

that their complaint is addressed in a fair and heartfelt manner. This typically results in an outcome that is better for the customer as well as the business in the long run. Be Kind & Keep It Appropriate There’s no doubt, some reviews get downright nasty,Regardless, a business should never stoop down to that level of unprofessionalism. Keep the same attitude you’d want an employee to use in person. Stay buttoned-up, remember to think of the customer and their displeasures, and always offer an apology. Remember, there’s so much more to lose for businesses that don’t act professionally and don’t rectify a negative situation by satisfying a displeased customer,, Give Each Response a Custom Response Customers want to be heard., They want to make an impact on the people operating the business being reviewed, but also the future of that business so that others don’t experience the same hardships as them., One of the easiest ways to illustrate that to people is to give them the attention they deserve.,here’s no better way to do that than with a custom response showing empathy and compassion,enuinely caring through emotion –e same emotion a quality business runs on –will go a long way. ust don’t confuse it with getting personal.Never Get Personal Be thoughtful and give a unique response, but don’t get personal and certainly don’t ever attack or retaliate.ven if you remember the exact person leaving the review and know they were not completely – or even slightly – acting in the right way, handle it like a true business professional with so much more to lose. nd remember, you actually have much more to gain. Take It Offline A standard best practice for handling negative reviews is to take the communication offline as soon as you can.he key to doing so is to make it easy to move communication offline without overstepping boundaries.on’t try and make the unsatisfied customer reach out to you.et their contact info, ask for the best way and time to communicate, and apologize for their displeasure with your product or serviceor this reason, the first response to a negative review is the most important one.e Thankful & Appreciative All feedback is useful feedback.e thankful someone took the time to give you criticism, even when it’s harsh, and appreciate the fact that they are still offering you the chance to make it right. egative reviews can (and should) actually be a good (and free) way to keep customers coming back. ome customers will never do that.corned once and never to engage again would be a worst-case scenario.ake it for what it’s worth and improve the company’s imperfections, and be sure to express that in your response.ake the Extra Step While you don’t necessarily have to go above and beyond, it’ll almost always helphis could vary depending on exactly what the issue was and how big of an impact it had on the reviewe sometimes simply apologizing just won’t be enough. nd offering a credit to be used at your business isn’t always going to be the answer either.ake the extra step to show that you’re not only sorry, but that you want to make it right and earn the person’s trust.ffering a gift of peace could be the first step in that direction. Agift card or flowers could certainly make an impact. So could sending a heartfelt gift of appreciation and/or forgiveness.ut it also doesn’t have to be something expensive to win over a once-upset negative reviewer.et creative and think about what would matter to you as a customer.ven something as simple as a custom video or image could not only improve the reviewer’s perception of the company and how it operates, but it will likely impact many other people for years to come, too. Those who come across a review – and its response(s) – could quickly shift from once-uncertain or even unhappy customers into brand advocates. And let’s not forget the impact word of mouth has, especially in the days of social media. All you’ve got to do is go the extra mile and you’ll likely make an impact. 10. Take the Appropriate Action to Correct the Issue & Show That to the Customer Again, customers want to be heard and know they had an impact on the business in question. Take all reviews seriously and, when it comes to negative ones, look for commonalities for real ways to improve your business...Read More

Dislikes

never held the title of manager (yes simple words in your title like manager, director, or executive play a role in your salary) received 5% because within 3 months, I was the most senior assistant front office manager, I improved our colleage engagement scores,,,,, hotel salaries, people have to be realistic with how much they should be paid (they have to research the area to know what it costs to live) people have to know when they are being lowballed and should walk away...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.