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Amazon Sellers Services

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4.0

based on 787 Reviews

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Amazon Sellers Services Seller Support Associate Bangalore / Bengaluru Reviews

Updated 5 Feb, 2022

Overall Rating

3.9/5

based on 2 reviews

Rating distribution

1 (50.0%)

0 (0%)

1 (50.0%)

0 (0%)

Category Ratings

3.9

Salary

3.3

Skill development

2.7

Company culture

2.7

Job security

2.3

Work-life balance

2.3

Promotions

1.9

Work satisfaction

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2 reviews found

Sort by: Popular

Seller Support Associate in Bangalore / Bengaluru

Amazon Seller Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Feb 2022

Likes

First they recruit you on email support and as the time goes on they will put you on calls it is so called "upskill" this is when the torture begins, you have to receive calls from the seller and he will ask multiple questions on call and you have to answer each one and after the call ends you have to send a mail to the seller aboutthe conversation you had this is not only it you have to annotate what seller asked and what research you did on the case. Once the seller disconnects you will have 2 min to send the email to the seller. Most of the times you will get continuous calls or back to back calls with a 2 min break. The worst part is that Customer obsession is just a motto and nobody cares about that inside Amazon. Management or audits will only concentrate on what the associate did wrong and they never concentrate on the issues faced by the sellers. If you cannot solve the issue you have an option to raise an andon and ask for help but again they will mark that as controllable andon and they give the reasom Associate doesn' t know the process. Also as a seller support associate you will work on need to know basis even if you are on call, they don't give you acccess to all the information and most of the times you will tell the seller the same information which he already knows and then the sellers get irated and start abusing. There is no protection from those type of sellers. In some cases you will need to raise a ticket and the tickec gets resolved saying that associate has not provided enoigh information eve though you have provided everything and mamagement makes sure they mark you down for thus. Relating to the same sometimes the ticked raised won't get resolved for over a month and management just doesn' t care about that. You have to work on weekends and they tell you the shift will be changed after 3 months but nothing happens you will remain in the same time zone, they will vary only 2 hours when compared to you previous shift....Read More

Dislikes

Working on weekends, no extra benefits of you work on weekends, no benefits for being a call assocuate, the management wants to make sure you get depressed and the leave the job so that they can save money from giving increment. Nobody will help you and nobody is there to hear your problems.

Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Its just work work work and nothing. No work life balance and ijp is a long and tedious process.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Seller Support Associate in Bangalore / Bengaluru

Amazon Seller Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 11 Sep 2021

Likes

One of the best place to work.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

They take lot of time while recruiting, so one should be patient enough to get results.

Work Details

It's amazing

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Amazon Sellers Services Bangalore / Bengaluru Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 2 Amazon Sellers Services reviews submitted by Amazon Sellers Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon Sellers Services is the right company for you...Read more