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Alfa Laval Customer Success, Service & Operations Department Reviews

Updated 16 Mar, 2025

Overall Rating

3.9/5

based on 19 reviews

Rating distribution

5

8 (42.1%)

4

6 (31.6%)

3

2 (10.5%)

2

1 (5.3%)

1

2 (10.5%)

Category Ratings

3.9

Salary

3.9

Work-life balance

3.8

Company culture

3.6

Job security

3.5

Skill development

3.5

Work satisfaction

3.4

Promotions

What employees say about Alfa Laval?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

90% employees reported

Flexible timing

55% employees reported

Within country

50% employees reported

View more detailed insights

Gender based rating

4.7

Rated by Women

3 reviews

3.8

Rated by Men

16 reviews

Alfa Laval is rated 3.9 out of 5 stars on AmbitionBox, based on 19 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Alfa Laval is rated 3.9 out of 5 stars on AmbitionBox, based on 19 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Customer Success, Service & Operations

3.9

• 19 Reviews

Production, Manufacturing & Engineering

3.5

• 52 Reviews

Procurement & Supply Chain

4.5

• 29 Reviews

Research & Development

4.0

• 27 Reviews

Quality Assurance

4.4

• 20 Reviews

Sales & Business Development

3.6

• 17 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

19 reviews found

Sort by: Popular

Executive in Satara

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 04 Jul 2024

Likes

Top management is good but is completely unaware about how toxic the middle management & working people, I would recommend Alfa Laval Culture team people should introspect into Satara Site specifically. It is good only if you are joining at very senior position, otherwise they will rot you mentally.

Dislikes

Among Alfa Laval, Satara site is the most depressing one, I have worked in many companies but here culture is intensely dreary. Company's toxic work environment particular among order handlers and their internal politics has significantly hampered me mentally, its torturious & significantly affects ones productivity and morale. Theycannot simply see you doing good. Simply cannot see juniors going ahead. If you are bright and innocent this factory will systematically turn you into a donkey rotting your brain. Top management is unaware about this micropolitics among middle-management....Read More

Salary - Bad
Skill development - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Service Center Engineer in Pune (working remotely)

Full Time

·

After Sales Service & Repair Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 16 Mar 2025

Likes

Overall good

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing to say

Field Service Engineer in Kolkata

Full Time

·

After Sales Service & Repair Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 02 Mar 2025

Likes

Flexible work time, on time salary.

Salary - Excellent
Skill development - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Travel ratio is much higher.

Top Alfa Laval Interview Questions

asked in Graduate Engineer Trainee (Get) interview

Q1. How to select top 10 records (using SQL) from a table?

View answers (2)

asked in Automobile Technician interview

Q2. Different between HMI and SCADA

View answer (1)

Get interview-ready with top interview questions

View all 12 questions

asked in Production Engineer interview

Q3. Are you able to operate machine independently

View answer (1)

asked in Manufacturing Trainee interview

Q4. 5.Aren't you interested in IT sector?There's more money and comfort in it.

View answer (1)

asked in Data Engineer interview

Q5. What is ETL ?

View answer (1)

Field Service Engineer in Pune

Full Time

·

After Sales Service & Repair Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 30 Jan 2025

Likes

Salary - Good
Skill development - Good

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within Country.

Order Handler in Satara

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

1.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 May 2023

Likes

Work culture

Salary - Good
Job security - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

People who work at same position for 5 years create their monopoly. HR doesn't seem to care about work environment and support rooting of toxic culture. Groupism, Gender Discrimination is key factor, where freshers/females are not supported.

Skill development - Bad
Promotions - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Executive in Pune

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 27 Aug 2023

Likes

Average work culture

Dislikes

Discrimination and exploitation at workplace

Promotions - Bad
Work satisfaction - Poor
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Field Service Engineer in Pune

Full Time

·

After Sales Service & Repair Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Oct 2023

Likes

Good company, work life balance

Salary - Excellent
Skill development - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to say, it is a good company.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

You are reading trusted reviews. Keep reading to find out more about Alfa Laval.

Field Service Engineer in Pune

Full Time

·

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Jun 2023

Likes

Working in Alfa Laval is best

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing Is word to tell

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Field Service Engineer in Pune

Full Time

·

After Sales Service & Repair Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 07 Nov 2023

Likes

Company culture

Salary - Good
Skill development - Good
Company culture - Good
Work-life balance - Good

Dislikes

Slow career growth.

Field Service Engineer in Pune

Full Time

·

After Sales Service & Repair Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 25 Mar 2023

Likes

Company policy is very good

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Too much travelling is there

Customer Service Executive in Pune

Intern

·

After Sales Service & Repair Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Oct 2024

Likes

I like company structure

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No

Work Details

Work days: Monday to Friday (Strict Timings)

Senior Field Service Engineer in Mumbai

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 02 Jun 2023

Likes

Nothing

Dislikes

No training module or experience team for new comers Forceful job conditions

Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Field Service Engineer in Pune

Contractual

·

After Sales Service & Repair Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Jun 2023

Likes

Supportive team

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NA not any dislike

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Area Sales Manager (working remotely)

Full Time

·

After Sales Service & Repair Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 07 Mar 2023

Likes

Technology, Traveling

Work-life balance - Good

Dislikes

Flat organisation

Skill development - Poor
Job security - Poor
Promotions - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Support Executive in Dapodi

Full Time

·

Customer Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 18 Oct 2022

Likes

Culture is really good here

Salary - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Growth opportunities are less here

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Business Manager- After sales and service in Murshidabad

Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 02 Nov 2022

Likes

Work life balance and culture

Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Less salary growth over years

Work Details

Work days: Monday to Friday

Work related travel: This job involves Travel Within Country.

Service Engineer in Indore

Full Time

·

After Sales Service & Repair Department

1.0

posted on 23 Dec 2023

Overall Rating

Key Account Manager in Pune

Full Time

·

Customer Success Department

5.0

posted on 21 Dec 2023

Overall Rating

Order handler- Procurement analyst in Pune

Full Time

·

After Sales Service & Repair Department

5.0

posted on 29 Dec 2023

Overall Rating

Top trending discussions

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Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

Got a question about Alfa Laval?

Ask anonymously on communities.

Jobs at Alfa Laval

Warehousing & Logistics Coordinator

Pune

18-19 Yrs

Not Disclosed

Field Service Team Manager - North

New Delhi

6-8 Yrs

Not Disclosed

Operational Buyer

Pune

14-20 Yrs

Not Disclosed

Field Service Team Manager - East

Kolkata

6-8 Yrs

Not Disclosed

Unit Manager Quality

Pune

4-5 Yrs

Not Disclosed

Technical Writer

Pune

3-6 Yrs

Not Disclosed

Programme Manager

Pune

5-15 Yrs

Not Disclosed

Digital Sales and Marketing Manager

Pune

5-10 Yrs

Not Disclosed

Operation and Development Engineer

Pune

2-4 Yrs

Not Disclosed

Operation and Development Engineer

Pune

5-6 Yrs

Not Disclosed

More about working at Alfa Laval

HQ - Lund, Skane, Sweden
Industrial Machinery
1k-5k Employees (India)
Metals & Mining
Power
Engineering & Construction

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 19 Alfa Laval reviews submitted by Alfa Laval employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Alfa Laval is the right company for you. 90% of employees reported ...the working days at Alfa Laval as Monday to Friday. 55% employees reported the work timings at Alfa Laval as Flexible timing. Read more

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Alfa Laval Reviews >
Alfa Laval Customer Success, Service & Operations Department Reviews Reviews

Join Alfa Laval Pioneering Positive Impact

Alfa Laval Salaries in Customer Success, Service & Operations Department in India

Field Service Engineer 8 salaries	₹5.1 L/yr - ₹9.2 L/yr
Service Engineer 4 salaries	₹7.3 L/yr - ₹10.3 L/yr
Order Handling Engineer 3 salaries	₹5 L/yr - ₹8.1 L/yr
Senior Service Engineer 2 salaries	₹10.4 L/yr - ₹12 L/yr
Engineer- Customer Support 2 salaries	₹7.4 L/yr - ₹9.4 L/yr

Explore more salaries

Employee Benefits at Alfa Laval Customer Success, Service & Operations Department

Free meal

2 total responses

Office cab/shuttle

1 total response

International/On-site exposure

1 total response

Health insurance

2 total responses

+2 more benefits

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