Wish Master Interview Questions and Answers

Yes, there have been some customer care related problems in Flipkart.

• Delayed responses to customer queries

• Issues with product delivery and returns

• Poor communication with customers

Clearing all parcels CPD and non-CPD improves hub performance.

• Clearing all parcels CPD and non-CPD reduces the load on the hub's system, allowing it to operate more efficiently.

• This can result in faster processing times and fewer errors.

• For example, if a hub has a backlog of parcels waiting to be processed, clearing them all out can help prevent delays and improve overall performance.

I have experience in developing and managing eCommerce websites for various clients.

• Developed custom eCommerce websites using platforms like Shopify, WooCommerce, and Magento

• Implemented payment gateways and shipping integrations to streamline the checkout process

• Optimized websites for mobile responsiveness and fast loading times to improve user experience

• Utilized SEO strategies to drive traffic and increase conversions on eCommerce sites

Yes, speaking with customers is an important aspect of customer service.

• Active listening is key to understanding customer needs and concerns.

• Empathy and patience are important qualities to have when speaking with customers.

• Offering solutions and following up on issues can help build customer loyalty.

• Examples: addressing billing concerns, providing product recommendations, resolving technical issues.