Senior Salesperson Interview Questions and Answers

Cross selling is selling related or complementary products to a customer, while up selling is persuading a customer to buy a more expensive version of the product they are interested in.

• Cross selling involves offering additional products or services that complement the original purchase.

• Up selling involves convincing the customer to purchase a higher-end or more expensive version of the product they are interested in.

• Both techniques aim to increase the value of the sale and e...read more

I handle customer interactions with empathy, active listening, and problem-solving skills.

• I actively listen to customers to understand their needs and concerns.

• I show empathy towards customers to build rapport and trust.

• I use problem-solving skills to address any issues or challenges customers may have.

• I strive to provide excellent customer service to ensure customer satisfaction.

• I follow up with customers to ensure their needs have been met and address any further concerns.