Quality Assurance Specialist 2

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Quality Assurance Specialist 2 Interview Questions and Answers

Updated 7 Jan 2025

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Q1. How to handle customer both internal and external?

Ans.

Handle internal and external customers by providing timely and effective communication and support.

  • Listen actively to understand their needs and concerns

  • Respond promptly and professionally to inquiries and issues

  • Provide clear and accurate information or solutions

  • Maintain a positive and helpful attitude

  • Follow up to ensure satisfaction and resolution

  • Build and maintain strong relationships with customers

Q2. What is the class for mouse hover action in Selenium.

Ans.

Actions class is used for mouse hover action in Selenium.

  • Actions class is part of the org.openqa.selenium.interactions package.

  • To perform a mouse hover action, create an instance of Actions class and use the moveToElement() method.

  • Example: Actions actions = new Actions(driver); actions.moveToElement(element).perform();

Q3. What are the 7 QC Tools

Ans.

The 7 QC Tools are a set of basic tools used for quality control and problem-solving in manufacturing and other industries.

  • Check sheet: Used to collect and analyze data in a systematic manner.

  • Histogram: A graphical representation of data distribution.

  • Pareto chart: Helps identify the most significant factors contributing to a problem.

  • Cause-and-effect diagram (Fishbone diagram): Used to identify and analyze potential causes of a problem.

  • Scatter diagram: Shows the relationship b...read more

Q4. 8D process for complaint reporting

Ans.

8D process is a systematic problem-solving method used for complaint reporting and resolution.

  • Define the problem

  • Establish a team to work on the problem

  • Develop an interim containment action

  • Identify root causes

  • Implement corrective actions

  • Prevent recurrence

  • Recognize team efforts

  • Close the process

Are these interview questions helpful?

Q5. Program for HashMap

Ans.

A program for HashMap implementation in Java

  • HashMap is a data structure that stores key-value pairs

  • Use put() method to add key-value pairs to HashMap

  • Use get() method to retrieve values based on keys

  • HashMap allows null keys and values

  • Example: HashMap<String, Integer> map = new HashMap<>()

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