Quality Assurance Specialist 2
Quality Assurance Specialist 2 Interview Questions and Answers
Q1. How to handle customer both internal and external?
Handle internal and external customers by providing timely and effective communication and support.
Listen actively to understand their needs and concerns
Respond promptly and professionally to inquiries and issues
Provide clear and accurate information or solutions
Maintain a positive and helpful attitude
Follow up to ensure satisfaction and resolution
Build and maintain strong relationships with customers
Q2. What is the class for mouse hover action in Selenium.
Actions class is used for mouse hover action in Selenium.
Actions class is part of the org.openqa.selenium.interactions package.
To perform a mouse hover action, create an instance of Actions class and use the moveToElement() method.
Example: Actions actions = new Actions(driver); actions.moveToElement(element).perform();
Q3. What are the 7 QC Tools
The 7 QC Tools are a set of basic tools used for quality control and problem-solving in manufacturing and other industries.
Check sheet: Used to collect and analyze data in a systematic manner.
Histogram: A graphical representation of data distribution.
Pareto chart: Helps identify the most significant factors contributing to a problem.
Cause-and-effect diagram (Fishbone diagram): Used to identify and analyze potential causes of a problem.
Scatter diagram: Shows the relationship b...read more
Q4. 8D process for complaint reporting
8D process is a systematic problem-solving method used for complaint reporting and resolution.
Define the problem
Establish a team to work on the problem
Develop an interim containment action
Identify root causes
Implement corrective actions
Prevent recurrence
Recognize team efforts
Close the process
Q5. Program for HashMap
A program for HashMap implementation in Java
HashMap is a data structure that stores key-value pairs
Use put() method to add key-value pairs to HashMap
Use get() method to retrieve values based on keys
HashMap allows null keys and values
Example: HashMap<String, Integer> map = new HashMap<>()
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