Project Manager and Service Delivery Manager Interview Questions and Answers

The customer base of petrol pumps in my city consists of a diverse range of individuals and businesses who rely on fuel for transportation and other purposes.

• Individual car owners who need to refuel their vehicles regularly

• Commercial truck drivers who require fuel for their transportation businesses

• Motorcyclists and scooter riders who depend on petrol for their daily commute

• Delivery services and ride-sharing companies that need fuel for their operations

I address escalations by actively listening, empathizing, investigating root causes, collaborating with stakeholders, and implementing solutions.

• Listen to the concerns of the parties involved

• Show empathy and understanding towards the situation

• Investigate the root causes of the escalation

• Collaborate with all stakeholders to find a resolution

• Implement solutions to prevent future escalations