PRE Sales Engineer Interview Questions and Answers

Endpoint management is the process of managing and securing end-user devices such as laptops, smartphones, and tablets within a network.

• Involves monitoring, securing, and updating end-user devices

• Ensures devices are compliant with security policies

• Helps in remote troubleshooting and software deployment

• Examples include Mobile Device Management (MDM) and Unified Endpoint Management (UEM)

Patch management is the process of managing patches or updates for software applications to ensure security and functionality.

• Regularly updating software to fix vulnerabilities and bugs

• Deploying patches across multiple devices in a network

• Testing patches before deployment to avoid system disruptions

• Automating patch management processes for efficiency

• Monitoring and reporting on patch status and compliance

Service desk is a centralized point of contact for users to get help with IT issues and requests.

• Provides support for IT-related issues and requests

• Acts as a single point of contact for users

• Tracks and manages incidents and service requests

• Responsible for incident resolution and request fulfillment

• May include ticketing system for tracking and prioritizing issues

SoC stands for System on a Chip, which integrates all components of a computer or other electronic system into a single chip.

• SoC combines processor, memory, input/output interfaces, and other components on a single chip.

• Common in smartphones, tablets, and IoT devices.

• Examples include Qualcomm Snapdragon, Apple A-series chips.