PRE Sales Engineer Interview Questions and Answers

Endpoint management is the process of managing and securing end-user devices such as laptops, smartphones, and tablets within a network.

• Involves monitoring, securing, and updating end-user devices

• Ensures devices are compliant with security policies

• Helps in remote troubleshooting and software deployment

• Examples include Mobile Device Management (MDM) and Unified Endpoint Management (UEM)

Patch management is the process of managing patches or updates for software applications to ensure security and functionality.

• Regularly updating software to fix vulnerabilities and bugs

• Deploying patches across multiple devices in a network

• Testing patches before deployment to avoid system disruptions

• Automating patch management processes for efficiency

• Monitoring and reporting on patch status and compliance

RTD stands for Resistance Temperature Detector and TC stands for Thermocouple. Both are types of temperature sensors used in various industries.

• RTD is a temperature sensor that operates on the principle that the resistance of a metal increases with temperature.

• TC is a temperature sensor that operates on the principle that the voltage generated between two different metals changes with temperature.

• RTDs are more accurate and stable compared to TCs.

• RTDs are commonly used in indu...read more

Service desk is a centralized point of contact for users to get help with IT issues and requests.

• Provides support for IT-related issues and requests

• Acts as a single point of contact for users

• Tracks and manages incidents and service requests

• Responsible for incident resolution and request fulfillment

• May include ticketing system for tracking and prioritizing issues