MS CRM Functional Consultant
MS CRM Functional Consultant Interview Questions and Answers

Asked in Accenture

Q. Why we can go for MS CRM when there are other CRM in the market? Explain Workflow, BCP and Business rules?
MS CRM offers unique features like seamless integration with Microsoft products, customizable workflows, and advanced business rules.
MS CRM offers seamless integration with other Microsoft products like Outlook, Excel, and SharePoint, making it easier for users to access and share data.
MS CRM allows for highly customizable workflows, enabling businesses to automate processes and streamline operations.
MS CRM provides advanced business rules functionality, allowing organization...read more

Asked in Accenture

Q. How would you gather clients using LinkedIn Sales Accelerator?
To gather clients using LinkedIn Sales accelerator, I will utilize advanced search filters, connect with potential leads, engage with their content, and personalize outreach messages.
Utilize advanced search filters to identify potential leads based on specific criteria such as industry, job title, location, etc.
Connect with potential leads by sending personalized connection requests and engaging with their content through likes, comments, and shares.
Utilize LinkedIn Sales Nav...read more

Asked in Accenture

Q. What are the types of marketing lists in MS CRM?
Types of marketing lists in MS CRM include static, dynamic, and quick campaign.
Static marketing lists contain a defined set of members that do not change unless manually updated.
Dynamic marketing lists automatically update based on specified criteria.
Quick campaign marketing lists are temporary lists created for a specific marketing campaign.
Marketing lists can be used to target specific groups for marketing activities.

Asked in Accenture

Q. Explain the field service module in CRM.
Field Service module in CRM helps manage service appointments, resources, and work orders for on-site customer service.
Allows scheduling and tracking of service appointments
Manages resources such as technicians and equipment
Creates and manages work orders for on-site service
Provides real-time updates and notifications to customers and technicians

Asked in Accenture

Q. Explain the Sales module.
Sales module in MS CRM is used for managing sales processes, tracking leads, opportunities, and customer interactions.
Allows tracking of leads and opportunities
Manages customer interactions and sales pipeline
Provides tools for forecasting and reporting
Integration with marketing and customer service modules
Customizable to fit specific sales processes

Calculate your in-hand salary
Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary


Reviews
Interviews
Salaries
Users

