Laundry Manager Interview Questions and Answers

Guest complaints are solved by actively listening, empathizing, investigating the issue, offering a solution, and following up.

• Actively listen to the guest's complaint and let them express their concerns.

• Empathize with the guest and show understanding of their frustration or disappointment.

• Investigate the issue by gathering relevant information and talking to involved parties.

• Offer a solution or compensation that addresses the guest's complaint and resolves the issue.

• Follow u...read more