IT Helpdesk Coordinator Interview Questions and Answers

Outlook 365, Online Archive, OST vs PST, Path of PST, Incident vs Service Request

• Outlook 365 is a cloud-based email service by Microsoft

• Online Archive is a feature in Outlook 365 that allows users to store old emails in the cloud

• OST is an offline Outlook data file used for cached Exchange mode

• PST is a personal data file used to store Outlook data locally

• The default path of PST is C:\Users\\Documents\Outlook Files

• An incident is an unplanned interruption to an IT service, while...read more

VPN is a secure connection to a network over the internet. IP address is a unique identifier for devices on a network, while MAC address is a unique identifier for network interfaces.

• VPN allows remote access to a network through a secure connection

• IP address is used to identify devices on a network and can be dynamic or static

• MAC address is a unique identifier for network interfaces and is assigned by the manufacturer

• To troubleshoot VPN, check network connectivity, firewall s...read more