Hardware Service Engineer Interview Questions and Answers

I have gained knowledge and skills in ID related issues through self-learning and practical experience.

• I have a strong passion for technology and have actively pursued learning about ID related issues outside of my degree.

• I have taken online courses, attended workshops, and participated in hands-on projects to enhance my knowledge in this area.

• I have also sought guidance from experienced professionals and engaged in self-study to stay updated with the latest developments.

• I ha...read more

There are multiple operating systems that can be used depending on the hardware and software requirements.

• Windows operating system is commonly used in desktops and laptops.

• Linux operating system is commonly used in servers and embedded systems.

• macOS operating system is commonly used in Apple computers.

• Android operating system is commonly used in mobile devices.

• iOS operating system is commonly used in Apple mobile devices.

To troubleshoot, identify the problem and its root cause. Then, use appropriate tools and techniques to fix it.

• Identify the problem and its root cause

• Use appropriate tools and techniques to fix it

• Test the solution to ensure it resolves the issue

• Document the troubleshooting process and solution for future reference

To log calls, create a system for recording and tracking information about each call.

• Use a ticketing system or software to log calls

• Include details such as caller information, issue description, and resolution

• Assign unique reference numbers to each call for easy tracking

• Categorize calls based on urgency or priority

• Regularly update the call log with progress and resolution status