Front Office Manager Interview Questions and Answers for Freshers

A Property Management System (PMS) is a software used in the hospitality industry to manage various operations of a hotel or property.

• A PMS helps in managing reservations, check-ins, check-outs, room assignments, and guest profiles.

• It can also handle billing and invoicing, housekeeping schedules, and maintenance requests.

• PMS often integrates with other systems like point of sale (POS), accounting, and online booking platforms.

• Knowledge of different PMS software like Opera, Fi...read more

Stay calm, listen actively, empathize, offer solutions, involve a manager if necessary.

• Remain calm and composed, do not take the rudeness personally.

• Listen actively to the customer's concerns and show empathy.

• Offer solutions to address the customer's issues and try to resolve them.

• If the situation escalates, involve a manager to handle the situation professionally.

• Remember that maintaining a positive attitude and providing excellent customer service is key.

Selling the product involves understanding the customer's needs, highlighting the product's benefits, and creating a sense of urgency.

• Identify the customer's needs and preferences

• Highlight the unique features and benefits of the product

• Create a sense of urgency or exclusivity to encourage immediate purchase

• Provide excellent customer service and follow-up to build trust and loyalty

Candidate's attitude is positive, professional, and customer-oriented.

• Candidate demonstrates a positive attitude towards work and colleagues.

• Candidate is professional in their interactions with guests and team members.

• Candidate shows a customer-oriented approach, prioritizing guest satisfaction.

• Candidate is adaptable and able to handle challenging situations with a calm demeanor.