Filed Engineer, Customer Technical Support Interview Questions and Answers

To solve 18 complaints per day, prioritize and categorize the complaints, streamline the resolution process, and continuously improve customer service.

• Categorize complaints based on urgency and severity

• Streamline the resolution process by providing clear guidelines and training to support staff

• Implement a feedback system to continuously improve customer service

• Prioritize complaints based on impact to customer satisfaction

• Ensure timely follow-up and resolution of complaints