Filed Engineer, Customer Technical Support

Filed Engineer, Customer Technical Support Interview Questions and Answers

Updated 22 Jan 2021

Q1. How to solve per day 18 complaints

Ans.

To solve 18 complaints per day, prioritize and categorize the complaints, streamline the resolution process, and continuously improve customer service.

  • Categorize complaints based on urgency and severity

  • Streamline the resolution process by providing clear guidelines and training to support staff

  • Implement a feedback system to continuously improve customer service

  • Prioritize complaints based on impact to customer satisfaction

  • Ensure timely follow-up and resolution of complaints

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