Filed Engineer, Customer Technical Support
Filed Engineer, Customer Technical Support Interview Questions and Answers
Q1. How to solve per day 18 complaints
To solve 18 complaints per day, prioritize and categorize the complaints, streamline the resolution process, and continuously improve customer service.
Categorize complaints based on urgency and severity
Streamline the resolution process by providing clear guidelines and training to support staff
Implement a feedback system to continuously improve customer service
Prioritize complaints based on impact to customer satisfaction
Ensure timely follow-up and resolution of complaints
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