Desktop Engineer L1 Interview Questions and Answers

Troubleshooting is the process of identifying, analyzing, and resolving problems or issues in a system or device.

• Troubleshooting involves identifying the root cause of a problem.

• It requires analyzing symptoms and gathering relevant information.

• The process may involve testing, diagnosing, and implementing solutions.

• Examples include troubleshooting network connectivity issues, resolving software conflicts, or fixing hardware malfunctions.

IP stands for Internet Protocol.

• IP is a protocol used for communication between devices on a network.

• It is responsible for routing data packets from source to destination.

• There are two versions of IP - IPv4 and IPv6.

• IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.

• IP is a layer 3 protocol in the OSI model.

There are two types of IP addresses: IPv4 and IPv6.

• IPv4 addresses are 32-bit numbers written in dotted decimal notation (e.g. 192.168.0.1)

• IPv6 addresses are 128-bit numbers written in hexadecimal notation (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• IPv4 addresses are more commonly used, but IPv6 addresses are becoming more prevalent as IPv4 addresses run out