Deputy Manager - Service Interview Questions and Answers

Mindray's core values focus on innovation, integrity, teamwork, and customer-centricity in the medical technology field.

• Innovation: Mindray invests heavily in R&D to develop cutting-edge medical devices, such as advanced ultrasound systems.

• Integrity: The company adheres to ethical practices, ensuring transparency and accountability in all operations.

• Teamwork: Collaboration among diverse teams fosters creativity and efficiency, leading to better healthcare solutions.

• Customer-C...read more

Refrigeration cycle is a process of removing heat from a space or substance and transferring it to another space or substance.

• The cycle involves four main components: compressor, condenser, expansion valve, and evaporator.

• The refrigerant is compressed by the compressor and then condensed in the condenser, releasing heat.

• The high-pressure liquid refrigerant then passes through the expansion valve, where it expands and becomes a low-pressure gas.

• This low-pressure gas then absor...read more

Service parameters are the measurable aspects of a service that determine its quality and effectiveness.

• Service parameters are the specific criteria used to evaluate the performance of a service.

• They can include factors such as response time, customer satisfaction, and service availability.

• Service parameters are often used to set goals and benchmarks for service providers.

• Examples of service parameters include average hold time for customer support calls, percentage of uptime...read more

The Beer-Lambert law relates the absorption of light to the properties of the material through which the light is passing.

• Describes the relationship between the concentration of a substance and the amount of light it absorbs

• Mathematical formula: A = εlc, where A is absorbance, ε is molar absorptivity, l is path length, and c is concentration

• Used in spectrophotometry to determine concentration of a substance in a solution