Customer Representative Interview Questions and Answers

I would manage customer queries by actively listening, empathizing, providing accurate information, and following up to ensure satisfaction.

• Listen actively to understand the customer's query

• Empathize with the customer's situation and show understanding

• Provide accurate and relevant information to address the query

• Follow up with the customer to ensure their satisfaction and resolve any further issues

• Use a friendly and professional tone in all interactions

The candidate is asked to write and read an English paragraph.

• Write a paragraph using proper grammar and punctuation.

• Read the paragraph aloud to demonstrate fluency in English.

• Use varied vocabulary and sentence structures to showcase language proficiency.