Customer Care Head Interview Questions and Answers

Managing escalations single handedly requires effective communication, problem-solving skills, and the ability to remain calm under pressure.

• Establish clear escalation procedures and guidelines

• Listen actively to the customer's concerns and empathize with their situation

• Take ownership of the issue and provide regular updates on the progress

• Utilize resources such as supervisor support or specialized teams when necessary

• Follow up with the customer after resolution to ensure sati...read more