Costumer Service Trainee

Costumer Service Trainee Interview Questions and Answers

Updated 5 Jun 2017

Q1. What do you know about customer service?

Ans.

Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.

  • Customer service is about understanding and meeting the needs of customers

  • It involves effective communication and active listening skills

  • Customer service representatives should be knowledgeable about the products or services they are supporting

  • Problem-solving and conflict resolution skills are essential in customer service

  • Providing prompt a...read more

Q2. How does an AC work?

Ans.

An AC works by removing heat from the air inside a space and transferring it outside, resulting in cooler air indoors.

  • ACs use a refrigeration cycle to cool the air.

  • The process involves compressing and expanding a refrigerant gas to absorb and release heat.

  • The evaporator coil cools and dehumidifies the air, while the condenser coil releases the heat outside.

  • A fan circulates the cooled air back into the room.

  • ACs require regular maintenance, such as cleaning filters and checking...read more

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