Associate Support Consultant Interview Questions and Answers

Tickets related to technical issues, software bugs, and user errors are solved during support projects.

• Technical issues such as server downtime or network connectivity problems

• Software bugs that affect the functionality of the system

• User errors such as incorrect data entry or configuration settings

• Requests for system enhancements or new features

• Examples: resolving login issues, fixing broken links, troubleshooting software errors, assisting with data migration

P2P cycle refers to Procure-to-Pay cycle which involves the process of purchasing goods or services and making payments for them.

• The cycle starts with identifying the need for a product or service and creating a purchase requisition.

• The purchase requisition is then approved and converted into a purchase order.

• The supplier delivers the goods or services and an invoice is generated.

• The invoice is matched with the purchase order and goods receipt, and then approved for payment.

• T...read more