Assistant Social Media Manager Interview Questions and Answers

To resolve any query of the customer, listen actively, empathize, provide solutions, and follow up.

• Listen actively to the customer's query and understand their concern.

• Empathize with the customer and acknowledge their frustration or dissatisfaction.

• Provide solutions that address the customer's query and offer alternatives if necessary.

• Follow up with the customer to ensure their query has been resolved to their satisfaction.

• If the query cannot be resolved immediately, provide ...read more