Assistant Manager - SCM Interview Questions and Answers

Supply Chain is the process of managing the flow of goods and services from the supplier to the customer, affecting a business by optimizing costs and improving customer satisfaction.

• Supply Chain involves the coordination of various activities such as procurement, production, transportation, and distribution.

• It helps in optimizing costs by reducing inventory, improving efficiency, and minimizing waste.

• It also improves customer satisfaction by ensuring timely delivery, quality...read more

The main requirement of any customer is to receive quality products or services that meet their needs and expectations.

• Quality products or services

• Meeting their needs and expectations

• Timely delivery

• Good customer service

• Competitive pricing

I treat my customers with respect, empathy, and professionalism.

• I actively listen to their concerns and needs.

• I communicate clearly and honestly.

• I strive to provide excellent customer service.

• I am proactive in addressing any issues or complaints.

• I build strong relationships with my customers.

• For example, when a customer had a delayed shipment, I proactively reached out to them to apologize and offer a discount on their next order.

Major cost control measures for transport cars

• Optimizing routes to reduce fuel consumption

• Implementing maintenance schedules to prevent breakdowns

• Negotiating better rates with transport providers

• Using technology to track and manage fleet operations

• Training drivers on fuel-efficient driving techniques