Area Vendor Manager Interview Questions and Answers

Updated 30 Jan 2020

Q1. How would you control increasing restaurant cancellations across a cohort? How would you increase acceptance? What is your view on holiday slots taken by restos? What are the main criteria for judging the engag...

Ans.

To control restaurant cancellations, increase acceptance and judge engagement metrics, I would implement various strategies.

Implement a penalty system for frequent cancellations
Offer incentives for accepting orders
Analyze data to identify patterns and address issues
Communicate with restaurants to understand their concerns and needs
Encourage restaurants to offer holiday slots in advance
Engagement metrics include order frequency, customer ratings, and feedback
Regularly review a...read more

Q2. What do you think is the role of an AVM? How would you cut down customer refunds?

Ans.

The role of an AVM is to manage vendor relationships and ensure customer satisfaction. To cut down customer refunds, AVMs must identify and address the root cause of the issue.

AVMs manage vendor relationships and ensure timely delivery of products/services
They work closely with vendors to resolve any issues that may arise
AVMs must identify the root cause of customer complaints and take corrective action
They can implement quality control measures to prevent future issues
AVMs c...read more

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