Area Service Manager Interview Questions and Answers for Freshers

The 2W bike engine RPM, inlet/exhaust valve clearance, plug gap, brake & clutch gap, chain service intervals, battery voltage & amperage are important for maintenance.

• 2W bike engine RPM varies depending on the model and make of the bike.

• Inlet/exhaust valve clearance should be checked and adjusted as per manufacturer's specifications.

• Plug gap should be set according to the manufacturer's recommendations.

• Brake & clutch gap should be inspected regularly and adjusted if necessary...read more

Free & Paid Service Redemption refers to the process of customers redeeming their free or paid service offerings. Methods to increase redemption and retention include targeted promotions, excellent customer service, and loyalty programs.

• Offering personalized promotions to encourage customers to redeem their free or paid services

• Providing excellent customer service to ensure a positive experience and increase the likelihood of repeat business

• Implementing loyalty programs to re...read more

Inventory funding is a financial arrangement where a company borrows money to purchase inventory. Faster parts delivery can be achieved by optimizing supply chain processes and reducing parts related complaints through quality control measures.

• Inventory funding involves borrowing money to purchase inventory in order to meet customer demand

• To process faster parts delivery, optimize supply chain processes to reduce lead times

• Reduce parts related complaints by implementing quali...read more

Main parameters to check if a vehicle is not starting

• Check the battery to ensure it has enough charge

• Inspect the starter motor for any issues

• Verify the fuel level and fuel pump operation

• Examine the ignition system for faults

• Assess the condition of spark plugs and spark plug wires

I resolve customer complaints by actively listening, empathizing, offering solutions, and following up to ensure satisfaction.

• Listen actively to understand the customer's concerns

• Empathize with the customer's situation and emotions

• Offer solutions or alternatives to address the complaint

• Follow up with the customer to ensure their satisfaction

• Implement measures to reduce complaints such as improving product quality or customer service training

Two wheeler bikes typically use around 5-10 sensors for various functions.

• Sensors commonly used in two wheeler bikes include speed sensors, temperature sensors, pressure sensors, and position sensors.

• These sensors help monitor and control various aspects of the bike such as engine performance, braking system, and fuel efficiency.

• Some modern bikes may also have advanced sensors for features like ABS, traction control, and tire pressure monitoring.

• The exact number of sensors ca...read more

Antilock braking system (ABS) is a safety feature in vehicles that prevents wheels from locking up during braking, allowing the driver to maintain steering control.

• Prevents wheels from locking up during braking

• Helps maintain steering control

• Improves vehicle stability and stopping distance

• Commonly used in modern cars and motorcycles

BS6 and OBD2 norms are emission standards for vehicles in India and globally, respectively.

• BS6 stands for Bharat Stage 6, the latest emission norms set by the Indian government to regulate pollutants from vehicles.

• OBD2 stands for On-Board Diagnostics 2, a global standard for vehicle diagnostics and emissions control systems.

• BS6 norms aim to reduce harmful emissions like nitrogen oxides, particulate matter, and hydrocarbons from vehicles.

• OBD2 norms require vehicles to have a s...read more