Technical Operations Engineer Salary in Customer Success, Service & Operations Department in India

Likes

This is excellent company to learn and grow, work environment is good and sometimes depend on project. We did lots of innovative task here and seniors and company encourage for that. I worked for more hours in a day sometimes but I liked it because of interesting work.

Dislikes

Compensation varies a lots, You may get less salary than your juniors in the team.

Likes

Stable Job, no hire and fire culture like many other organisations. Quality of work is top notch. It could be repetitive however. Salary is higher than most service based organisation. Flexible timings, depends on project ofcourse. Hybrid + Remote model.

Dislikes

Salary hikes are very poor. In the range of 3-9% for most of the employees. Being a big organization, inter vertical dependencies take time to resolve. As said Salary is higher than most service based organization however not as good as other product based companies. The pay scale various a lot at the same position.

Likes

Good learning curve.

Dislikes

At times work is bit hectic. Compensation can be increased to industry standards.

Likes

WLB, Salary on time, promotions in case you are licker

Dislikes

Job security - Cloud OTA is worst project, nobody knows anything but expectations would be like you have to do everything. The one who knows won’t tell you anything. Learning- migration work from old legacy to so called Cloud. You won’t do anything new just some line of codes, no cloud exposure. No new tech. Politics - “Ek_bihar_sab_pe_bhari” So if you want to survive keep good terms with this guy.

Likes

Work life balance and salary hike on joining is much better as per other company standards.

Dislikes

Job security: As such not available, in every town hall meeting, VSS will ensure nothing to be worried orbit just after 2 weeks, silent layoffs would start every year in multiple rounds. First you'll be transferred to other teams, consider yourself as first target in next layoff list. Sustaining 1 year is easy, but from next year onwards, all team members would be worried for the list. Appraisal: Average appraisal would not even beat Indian Govt. inflation %age. If luck would get somewhere around 8-15%. In my team, many received appraisal ranging from 2-5%. Management: If for some reason you're transferred to OCL team for client projects, you'll see nothing available..