Senior Specialist Salary in Customer Success, Service & Operations Department in India (Updated 2025)

Likes

Biased managements

Dislikes

I have been working here from 2.5 years and there was no hike from past 2 years last month received hike even that is not justified. No Proper clarification for anything, Their Unified ticket tool is also not worth their team is not responding properly. They are just closing the tickets without clarifications.

Likes

...e is enough potential for growth if you like to work in the offshore segment. 2. The salary is good. 3. Good experience if you want to move out of India in other AC's or Onshore teams. Although there have been less opportunity to move to the onshore team recently.

Dislikes

1. There is no concept of work life balance. There seems to be busy season all around the year specially in EUM and TMT Industry. 2. If your manager has a habbit of micromanagement then it is going to be very difficult to grow in your job. 3. Minimal to no client facing audit experience.

Likes

Joining bonus and competitive salary during offer.

Dislikes

...ill terminate you in 45 days. Even if they want they will do before 45 days too. Salary hike will be based on client's review only.

Likes

Everything depends on the account/project, team and managers you get. If things click for you, it is a excellent company to stay long term and grow. For me everything clicked and had grown within the organization. The work life balance is great! Old employees are treated well within the organization.

Dislikes

...of the company has caused many major customers to exit and reduces job security. - The salary growth is typically as in every other IT service company.

Likes

...vestment banks. They provide best food facility, cab facility, medical facility. A good amount of bonus and hike.

Dislikes

People are wired, they are arrogant in nature if you are out of pune person. Managers will make u fun in front of everyone and make laugh everyone. Managers behaves like fresher.