Senior Service Delivery Manager Salary in Customer Success, Service & Operations Department in India (Updated 2025)

Likes

Company has first good policy of having no variables like other companies, they just cut PF, Mediclaim and education cess which is standard deduction. Work life balance is most of the project is good unless you work on critical project then end up giving your life like working for 14-15 hours a day but depends how you do your time management. Many CSR activities are getting planned, many inhouse activities gets planned for well being of employees. Annual awards event is usually good. People are helpful if they are your colleagues.

Dislikes

...company. So heavy political situation but depends who you get in your hierarchy. Salary increase rate is very average. Every year between 4-6% or they match upto 100,000/- per person no matter how much % you get.

Likes

HCLTech provides a lot of Skill development opportunities and Job security

Dislikes

No salary hike last 5 years

Likes

Freedom to challenge the way of working and help bring in innovation and improvement in way of delivery and work performed

Dislikes

Low salary

Likes

Good place to work

Dislikes

Salary must be based on the job role, responsibilities and industry standards. Promotion must be given for eligible resources based on the previous ratings and achievements done.

Likes

Work life balance and good team members

Dislikes

Low salary and lack of appreciation. Driven by perception rather than actual work