Reporting Analyst Salary in Customer Success, Service & Operations Department in India (Updated 2025)

Likes

Biased managements

Dislikes

I have been working here from 2.5 years and there was no hike from past 2 years last month received hike even that is not justified. No Proper clarification for anything, Their Unified ticket tool is also not worth their team is not responding properly. They are just closing the tickets without clarifications.

Likes

Genpact as a company has great roots and culture. The working environment is great for juniors, since the managers try to provide a platform and offer help whenever needed. Genpact offers good learning opportunities by designing trainings from time to time for all it's employees. Although it is a service based company, and clients play a significant role in the workload, the managers do their best to see to it that employees don't get over burdened with work.

Dislikes

While there are many good things about Genpact, the salary structure and incremental growth structure needs to be updated to stay at par with the latest industry standards. The benefits are also not that great in comparison to other service based companies.

Likes

The learning curve is excellent. The team is collaborative, driven, and fosters a high-performance environment. The standard of work and delivery is high. Promotes and facilitates many certifications. The company culture is dynamic and vibrant promoting a well-rounded professional and personal growth.

Dislikes

...mpacted depending on the project, with extended work hours often being expected. If your salary exceeds a certain threshold, appraisals tend to be in the single-digit range, and bonus allocations may also be affected. Many managers may directly request employees to stretch their work hours. Additionally, securing strong appraisals and promotions requires going beyond core responsibilities, including contributions to both client success and firm-wide initiatives.

Likes

Company is good for salary but work life balance is too bad working hours is too long no fixed time daily working hours should be more than 12 hours.

Dislikes

Work life balance , no social Indian culture festivals celebration on any occasions this is too bad

Likes

Work life balance is awesome in here, until you'll reach Managerial positions. You'll get good salary as per your work, it's more Iike if you know such thing you'll do only those things. So on that basis you'll get good salary. Not much of a skill development through Project but if you're willing to upskill you have lot of learning materials as well as professional certifications too. Company regular organize fun events, it's just you need to take part in it else you'll be filled with work only.

Dislikes

Promotion are terrible and on top of that the percentage hike was awful as they can't even beat inflation. Start your career from here is good but staying here for long period of time you'll miss good learnings, you won't be able to upskill so much(until you wanted to externally). Learn good things from startups and if you're carving for stability join CTS after 12-15 YOE.