Marketing Officer Salary in Customer Success, Service & Operations Department in India

Likes

Reported to State Head ( Mr Dhiraj sasar)  Daily updates from Sales Executive and Collection Executive.  Follow ups with customers  Handling all the customer issue from the sales executive and collection executive.  Co-coordinating with bank representatives for loan.  Regular visits to showroom for handling dealer's issue with bank process  Developing productivity relationship with showroom.  Regular update disbursement of all customer and giving to the all customer payment advice in showroom.  Communication with corporate showroom for event management.  Handling the Collection department of PCMC branch with team of six Collections executive and one Credit executive for two wheeler loans Repo to Collection operation  Coordinated with collection executive and Credit executive to resolve cases though suitable solution within  TAD time. Preparing daily basis MIS Report and sending to SCV at pune.  Performing field visit on high value, disputes and problematic customers, taking responsibility for ensuring  legal, Sec-138 and Arbitration Notifying.  Conduct Branch visit once or twice in a month, allocation and review of cases on daily basis, capacity  planning and provide system support to Collection executive and credit executive.  Handling Responsibility for maintain CMS (collection management system) and DCR (daily collection report) of Collection executive and Credit executive as well as monitoring VCP (visit contact payment).

Dislikes

Salary changed like work

Likes

Wonder Cement is Best company in the country really good salary and many opportunities to show your skill

Dislikes

I just only dislike about Wonder cement management mainly in punjab management. Punjab state head Mr.Manpreet Saini is just ruining the Wonder Cement Name and Image in today time one other brand officer like to join Wonder cement only reason is Mr.Manpreet saini.he is talking like a uneducated person using abusive language in daily meetings no holiday even in Sunday even if you are in leave u have to join meeting and did unnecessary work just because of Manpreet saini in last 4 month 12-14 employee resignation from the job no peace in job once management have is check the groun level situation right now.i was joined in Wonder cement as a SSR and I was the best in 10 month top 3 employees and then promoted to sales officer and I made 5 dealers in 6 month but just because of Manpreet saini I resigned because has made me mentally sick .I love Wonder cement I still want to join Wonder cement but because of manpreet saini I can't.

Likes

The people around are extremely passionate and supportive. The culture is one of collaboration, trust and teamwork.

Dislikes

Compensation - not upto industry standards & not performance based. Assuming two employees have the same designation and grade, increments should prioritize employees with lower base pay to compensate for the base pay.

Likes

Its the best company for everyone to work with but sometimes it depends upon person to person.. No company is bad but the people in that organization makes it bad. For me its the best company in all aspects.

Dislikes

Nothing everything is good. Yeah 1 point is there they are keeping high salaried persons with them who are of no use and because of this lower level workers are suffering in getting their good increments 2 percentage system for increments is benificial for higher salary persons only not for those whose salary is below 40k

Likes

Fast appraisal and policy amendments, good top management Good brand Growth opportunities for good candidates

Dislikes

Office politics Zero work life balance (reporting from 8 am to 12pm) Too much focus on cost cutting