Customer Support Analyst Salary in Customer Success, Service & Operations Department in India

Likes

I work in a customer service department and it's a chat process. In my process, we can do work from home if can't come to the office due to any reason or in any emergency. I will say there is flexibility in my process.

Dislikes

The salary isn't good. They tell you a particular amount, your in-hand salary, but that's not true. The variable amount is included there, and in hand, the salary is less than you were told. Now, you have to meet targets to earn your money. Let's assume you complete your targets, then there will be a test every month; if you fail that, forget the money which they are giving you as an incentive.

Likes

Salary gets credited on time. You get paid for extra login hours.

Dislikes

Too much work load and 10 hours shift.

Likes

Benefits is good like compensation and retireal benefits insurance and all claims.

Dislikes

Appraisal is needs more improvement