Customer Support Analyst Salary in Palakkad

Likes

I like the Work culture and company policies.

Dislikes

Salary is descent but career growth is slow, it's a very good for long term growth

Likes

Good parts are Salary will be ontime, Leave policy is good . IJP options, Brand value is good.

Dislikes

Company and its operation policy are good but people Who are leading team are not capable enough to direct team according to company values and policies. Work life balance is critical in some of the projects. And it's transportation policy makes you loose your time atleast for 2hours in a day excluding travel time. Leads are not transparent in giving ratings, OT pay won't given on time and most of the time no full OT will be given ,if work extra 10 hours it will be given 1 or 2 hours based on the leads mood. Who ever is capable of doing work will get more work but not appreciated. Lack of carreer development. Favouritism.

Likes

I work in a customer service department and it's a chat process. In my process, we can do work from home if can't come to the office due to any reason or in any emergency. I will say there is flexibility in my process.

Dislikes

The salary isn't good. They tell you a particular amount, your in-hand salary, but that's not true. The variable amount is included there, and in hand, the salary is less than you were told. Now, you have to meet targets to earn your money. Let's assume you complete your targets, then there will be a test every month; if you fail that, forget the money which they are giving you as an incentive.