Customer Success Representative Salary in Mumbai

Likes

Management is transparent.Salary is on time. Company policies are good.

Dislikes

Management doesn't work as per standard process. Strong & immediate decision maker required to address the issues

Likes

... very friendly work culture .Infact during covid times intial March our CEO Mr .Srikanth Iyer had also split our salary and had provided early financial aid during the completion of 15 days . I'd always love the sentence which he often mentioned in his briefing saying " We all are a family". I felt really secure.

Dislikes

I really wanted to continue my work in Homelane but due to covid during March I was laid off .One morning I got a call from a senior and was informed that they had to let me go as the company is under heavy loss due to covid. I was taken aback and wondered how was this possible . Homelane is a well funded company and infact had made huge profits which was celebrated during the annual town hall meeting.This was an immature step which they took & it deeply hurt me evrytime I imagined Mr Iyer saying' we are a family'.They could have taken a slightly different approach & recommended us somewhere else or atleast told us in advance that look for work somewhere else because we are under loss.There was no prior notice for their actions and I'm jobless since more than 7 months now.Im the sole bread earner for my family & their actions deeply , negativily affected me.