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Helpshift
4.0
based on 13 Reviews
Company Overview
Company Locations
Working at Helpshift
Company Summary
Helpshift offers an AI-driven platform that enhances customer service by integrating messaging, catering to the mobile-first preferences of today's consumers.
Overall Rating
4.0/5
based on 13 reviews
8% above
industry average
Highly rated for
Work-life balance, Work satisfaction, Company culture
Critically rated for
Promotions
Work Policy
Monday to Friday
100% employees reported
Flexible timing
83% employees reported
No travel
91% employees reported
Night shift
50% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
1 employee reported
Free meal
1 employee reported
Cafeteria
1 employee reported
Health insurance
1 employee reported
View all benefits
About Helpshift
Founded in2011 (14 yrs old)
India Employee Count51-200
Global Employee Count51-200
HeadquartersSan Francisco,California, United States
Office Locations
--
Websitehelpshift.com
Primary Industry
Other Industries
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Helpshift bridges the disconnect between conventional customer service channels—like email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Virgin Media, Zynga, Viacom, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit helpshift.com and follow @helpshift on Twitter. Helpshift is headquartered in San Francisco and backed by True Ventures, Microsoft, Salesforce, and Nexus Venture Partners
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Helpshift Ratings
based on 13 reviews
Overall Rating
4.0/5
How AmbitionBox ratings work?
5
7
4
0
3
5
2
1
1
0
Category Ratings
4.6
Work-life balance
4.1
Work satisfaction
4.0
Company culture
4.0
Skill development
3.7
Job security
3.6
Salary
3.2
Promotions
Helpshift is rated 4.0 out of 5 stars on AmbitionBox, based on 13 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Helpshift Reviews
Compare Helpshift with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 4.0/5 based on 13 reviews | 3.4/5 based on 166 reviews | 4.5/5 based on 169 reviews | 3.5/5 based on 235 reviews |
Highly Rated for | Work-life balance Work satisfaction Skill development | No highly rated category | Skill development Work-life balance Salary | No highly rated category |
Critically Rated for | Promotions | Promotions Work-life balance Job security | No critically rated category | Salary Promotions Work satisfaction |
Primary Work Policy | - | Work from office 61% employees reported | Permanent work from home 79% employees reported | Work from office 54% employees reported |
Rating by Women Employees | 3.9 Good rated by 4 women | 2.7 Poor rated by 29 women | 4.5 Good rated by 68 women | 3.0 Average rated by 37 women |
Rating by Men Employees | 4.0 Good rated by 8 men | 3.6 Good rated by 128 men | 4.5 Good rated by 59 men | 3.5 Good rated by 175 men |
Job security | 3.7 Good | 3.1 Average | 4.5 Good | 3.7 Good |
View more
Helpshift Salaries
Helpshift salaries have received with an average score of 3.6 out of 5 by 13 employees.
Software Engineer
(16 salaries)
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â‚ą10 L/yr - â‚ą19.5 L/yr
Software Developer
(6 salaries)
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â‚ą8 L/yr - â‚ą16 L/yr
Product Manager
(5 salaries)
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â‚ą26 L/yr - â‚ą40 L/yr
Senior Product Manager
(5 salaries)
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â‚ą31 L/yr - â‚ą39 L/yr
Product Manager 2
(5 salaries)
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â‚ą30 L/yr - â‚ą36 L/yr
Software Engineer Level 1
(4 salaries)
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â‚ą10.4 L/yr - â‚ą19 L/yr
Associate Engineering Manager
(4 salaries)
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â‚ą35 L/yr - â‚ą41.4 L/yr
Senior Technical Support Engineer
(4 salaries)
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â‚ą19.5 L/yr - â‚ą23 L/yr
Data Analyst
(4 salaries)
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â‚ą7.8 L/yr - â‚ą21.5 L/yr
Softwaretest Engineer
(4 salaries)
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â‚ą4.2 L/yr - â‚ą25 L/yr
Helpshift Jobs
Popular Skills Helpshift Hires for
Current Openings
Helpshift Offices
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Helpshift FAQs
When was Helpshift founded?
Helpshift was founded in 2011. The company has been operating for 14 years primarily in the Software Product sector.
Where is the Helpshift headquarters located?
Helpshift is headquartered in San Francisco,California.
How many employees does Helpshift have in India?
Helpshift currently has approximately 100+ employees in India.
Does Helpshift have good work-life balance?
Helpshift has a work-life balance rating of 4.6 out of 5 based on 10+ employee reviews on AmbitionBox. 54% employees rated Helpshift 4 or above on work-life balance. This rating reflects the company's efforts to help employees maintain a healthy balance between their personal and professional lives. We encourage you to read Helpshift reviews for more details
Is Helpshift good for career growth?
Career growth at Helpshift is rated as moderate, with a promotions and appraisal rating of 3.2. 46% employees rated Helpshift 3 or below, while 54% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Helpshift reviews for more detailed insights.
What are the pros and cons of working in Helpshift?
Working at Helpshift comes with several advantages and disadvantages. It is highly rated for work life balance, work satisfaction and company culture. However, it is poorly rated for promotions / appraisal, based on 10+ employee reviews on AmbitionBox.
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