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Engaged Employer
Egain
2.7
based on 30 Reviews
Company Overview
Company Locations
Working at Egain
Company Summary
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform
Overall Rating
2.7/5
based on 30 reviews
Critically rated for
Promotions, Work-life balance, Work satisfaction
Work Policy
Work from office
82% employees reported
Monday to Friday
70% employees reported
Flexible timing
59% employees reported
No travel
64% employees reported
View detailed work policy
Top Employees Benefits
Health insurance
2 employees reported
International/On-site exposure
1 employee reported
Job/Soft skill training
1 employee reported
Cafeteria
1 employee reported
View detailed benefits
About Egain
Founded in1997 (28 yrs old)
India Employee Count201-500
Global Employee Count501-1k
India HeadquartersPune, Maharashtra, India
Office Locations
--
Websiteegain.com
Primary Industry
--
Other Industries
eGain Corporation: Elevating Customer Engagement with Digital Innovation
At eGain Corporation, we are pioneers in delivering cutting-edge solutions that redefine customer engagement in the digital era. Established with a commitment to transforming the way businesses interact with their customers, eGain has become a trusted partner for organizations worldwide.
Who We Are: Founded in 1997, eGain has evolved into a global leader in customer engagement solutions. Our diverse team of experts, spanning technologists, strategists, and customer service enthusiasts, collaborates to create solutions that anticipate and fulfil the ever-evolving needs of the digital consumer.
Our Solutions: eGain offers a comprehensive suite of solutions designed to transform customer service, sales, and marketing functions. From AI-powered chatbots and virtual assistants to omnichannel customer engagement platforms, our solutions leverage the latest technologies to drive meaningful customer interactions.
eGain Messaging Hub: Unify customer communications across digital channels seamlessly.
Virtual Assistant: Empower customers with self-service options using intelligent virtual assistants.
Knowledge Management: Harness the power of knowledge to deliver accurate and consistent information.
Analytics and Reporting: Gain actionable insights into customer behaviours and preferences.
Customer Engagement Hubs: Provide a unified view of customer interactions for personalized engagement.
Our Approach: What sets eGain apart is our customer-centric approach. We understand that every business is unique, and our solutions are tailored to align with your specific goals and challenges. Whether you're in healthcare, finance, retail, or any other industry, we collaborate with you to create strategies that drive results and foster customer loyalty.
Why Choose eGain:
Innovation: Stay ahead in the digital race with our continuous focus on innovative solutions.
Experience: Benefit from the collective experience of our team, dedicated to excellence.
Global Reach: With a global presence, we cater to diverse industries and markets.
Proven Success: Explore our track record of successful customer engagements and transformations.
At eGain Corporation, we are pioneers in delivering cutting-edge solutions that redefine customer engagement in the digital era. Established with a commitment to transforming the way businesses interact with their customers, eGain has become a trusted partner for organizations worldwide.
Who We Are: Founded in 1997, eGain has evolved into a global leader in customer engagement solutions. Our diverse team of experts, spanning technologists, strategists, and customer service enthusiasts, collaborates to create solutions that anticipate and fulfil the ever-evolving needs of the digital consumer.
Our Solutions: eGain offers a comprehensive suite of solutions designed to transform customer service, sales, and marketing functions. From AI-powered chatbots and virtual assistants to omnichannel customer engagement platforms, our solutions leverage the latest technologies to drive meaningful customer interactions.
eGain Messaging Hub: Unify customer communications across digital channels seamlessly.
Virtual Assistant: Empower customers with self-service options using intelligent virtual assistants.
Knowledge Management: Harness the power of knowledge to deliver accurate and consistent information.
Analytics and Reporting: Gain actionable insights into customer behaviours and preferences.
Customer Engagement Hubs: Provide a unified view of customer interactions for personalized engagement.
Our Approach: What sets eGain apart is our customer-centric approach. We understand that every business is unique, and our solutions are tailored to align with your specific goals and challenges. Whether you're in healthcare, finance, retail, or any other industry, we collaborate with you to create strategies that drive results and foster customer loyalty.
Why Choose eGain:
Innovation: Stay ahead in the digital race with our continuous focus on innovative solutions.
Experience: Benefit from the collective experience of our team, dedicated to excellence.
Global Reach: With a global presence, we cater to diverse industries and markets.
Proven Success: Explore our track record of successful customer engagements and transformations.
Mission: Let's Shape the Future Together: At eGain, we invite you to embark on a journey of transformation. Let's explore new possibilities, exceed customer expectations, and unlock the full potential of your business in the digital age. Join us in redefining customer engagement!
Vision: At the core of eGain's vision is a commitment to empower businesses to provide exceptional customer experiences. We envision a world where every customer interaction is not just a transaction but an opportunity to create lasting relationships. Through innovative technology and strategic insights, we aim to be the catalyst for businesses to thrive in the digital landscape.
Egain Ratings
based on 30 reviews
Overall Rating
2.7/5
How AmbitionBox ratings work?
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9
4
6
3
3
2
7
1
5
Category Ratings
2.8
Job security
2.8
Salary
2.7
Company culture
2.6
Skill development
2.6
Work satisfaction
2.5
Work-life balance
2.5
Promotions
Egain is rated 2.7 out of 5 stars on AmbitionBox, based on 30 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Egain
based on 30 reviews
2.0
Rated by 7 Women
Rated 2.0 for Salary and 2.0 for Job security
2.9
Rated by 23 Men
Rated 3.2 for Salary and 3.1 for Job security
Work Policy at Egain
based on 11 reviews in last 6 months
Work from office
82%
Permanent work from home
9%
Hybrid
9%
Egain Reviews
Top mentions in Egain Reviews
Compare Egain with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 2.7/5 based on 30 reviews | 3.8/5 based on 316 reviews | 3.9/5 based on 343 reviews | 3.8/5 based on 269 reviews |
Highly Rated for | No highly rated category | Salary Work-life balance Company culture | Skill development | No highly rated category |
Critically Rated for | Work-life balance Promotions Skill development | No critically rated category | No critically rated category | Promotions |
Primary Work Policy | Work from office 82% employees reported | Work from office 61% employees reported | Work from office 93% employees reported | Work from office 44% employees reported |
Rating by Women Employees | 2.0 Poor rated by 7 women | 3.9 Good rated by 107 women | 3.2 Average rated by 34 women | 3.3 Average rated by 22 women |
Rating by Men Employees | 2.9 Poor rated by 23 men | 3.8 Good rated by 192 men | 3.9 Good rated by 294 men | 3.8 Good rated by 237 men |
Job security | 2.8 Poor | 3.5 Good | 3.7 Good | 3.4 Average |
View more
Egain Salaries
Egain salaries have received with an average score of 2.8 out of 5 by 30 employees.
Softwaretest Engineer
(84 salaries)
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₹3.5 L/yr - ₹5.6 L/yr
Software Engineer
(22 salaries)
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₹6 L/yr - ₹13.4 L/yr
Software Engineer Level 1
(15 salaries)
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₹6 L/yr - ₹10.9 L/yr
Java Developer
(11 salaries)
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₹3.2 L/yr - ₹5 L/yr
Automation Test Engineer
(9 salaries)
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₹4.2 L/yr - ₹5.8 L/yr
Software Tester
(8 salaries)
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₹3.1 L/yr - ₹4.5 L/yr
Quality Analyst
(8 salaries)
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₹4.5 L/yr - ₹5.2 L/yr
Cloud Infrastructure Engineer
(7 salaries)
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₹16 L/yr - ₹19 L/yr
Cloud Operations Engineer
(7 salaries)
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₹4.9 L/yr - ₹7 L/yr
Automation Engineer
(7 salaries)
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₹5 L/yr - ₹8.5 L/yr
Egain Offices
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Egain FAQs
When was Egain founded?
Egain was founded in 1997. The company has been operating for 28 years.
Where is the Egain headquarters located?
Egain is headquartered in Pune, Maharashtra.
How many employees does Egain have in India?
Egain currently has approximately 200+ employees in India.
Does Egain have good work-life balance?
Egain has a work-life balance rating of 2.5 out of 5 based on 30+ employee reviews on AmbitionBox. 50% employees rated Egain 3 or below for work-life balance. This rating reflects a negative sentiment among employees for work-life balance. We encourage you to read Egain work-life balance reviews for more details
Is Egain good for career growth?
Career growth at Egain is rated as poor, with a promotions and appraisal rating of 2.5. 50% employees rated Egain 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Egain reviews for more detailed insights.
What are the cons of working in Egain?
Working at Egain does have some drawbacks that potential employees should consider. The company is poorly rated for work life balance, promotions / appraisal and work satisfaction, based on 30+ employee reviews on AmbitionBox.
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