Lets Talk Business - Customer Support Role (0-1 yrs)

Job Summary:

The Support Executive will be responsible for addressing customer inquiries, resolving issues, and providing administrative support. The role involves managing a high volume of customer interactions, delivering solutions in a timely manner, and ensuring customer satisfaction.

Role& Responsibility:

- Understand customer issues, provide relevant information, and offer solutions.

- Handle product or service inquiries, complaints, and troubleshooting requests.

- Ensure a high level of customer satisfaction through prompt, professional communication

- Follow up with customers to ensure that issues are fully resolved.

- Maintain and update internal knowledge bases and FAQs for recurring issues

- Generate regular reports on customer queries, issues, and resolutions.

- Assist in creating customer feedback reports to improve service quality