Zunpulse - Senior Manager - Operations (2-3 yrs)

Job Summary

The Senior Manager - Operations will oversee the day-to-day operations of the projects and service delivery. This position involves managing the operational team, ensuring effective project execution, optimizing workflows, improving efficiency, and driving overall business performance. The role will focus on managing operations from project inception to completion, as well as post-installation service and maintenance.

Key Responsibilities

- Operations Management: Lead the planning, execution, and management of all operations related to solar projects, including system installations, maintenance, and troubleshooting.

- Team Leadership: Direct and mentor a team of operations staff, project managers, and technicians to ensure high-quality project execution and client satisfaction.

- Project Oversight: Ensure projects are completed on time, within scope, and on budget by closely monitoring progress, identifying risks, and implementing corrective actions when necessary.

- Resource Management: Oversee the allocation of resources (personnel, equipment, and materials) to optimize project efficiency and effectiveness.

- Process Optimization: Continuously evaluate and improve operational processes to streamline workflows, reduce costs, and increase productivity.

- Compliance & Safety: Ensure all operational activities adhere to industry regulations, company policies, and safety standards.

- Vendor & Supplier Management: Collaborate with external vendors, suppliers, and subcontractors to ensure quality and timely delivery of materials and services.

- Customer Support & Satisfaction: Work closely with the customer service team to ensure high levels of customer satisfaction, timely responses to inquiries, and efficient resolution of issues.

- Performance Metrics: Establish key performance indicators (KPIs) for operational performance and regularly report on progress to senior management.

- Budget Management: Develop and manage the operational budget to ensure cost control and profitability across projects.

Qualifications

- Bachelor's degree in Engineering, Operations Management, Renewable Energy, or a related field (Master's degree preferred).

- Minimum of 2-3 years of experience in operations management, in a leadership role, preferably within the renewable energy or solar industry.

- Strong understanding of solar energy systems, project management, and operational workflows.

- Proven track record of managing cross-functional teams and driving operational excellence.

- Excellent communication, negotiation, and problem-solving skills.

- Strong knowledge of safety protocols, regulatory standards, and quality control processes.

- Proficiency in project management software, CRM systems, and Microsoft Office Suite.

- Ability to work effectively under pressure, prioritize tasks, and meet deadlines.

Preferred Skills

- Experience with energy storage systems and battery-based solar solutions.

- Familiarity with solar design and simulation software.

- PMP or similar project management certification.