IT Helpdesk Engineer

About Zscaler.

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

As the operator of the worlds largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure.

The pioneering, AI-powered Zscaler Zero Trust Exchange?platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location..

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry.

If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler..

Our Information Technology teams help to support and scale our great company.

Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the IT team provides a strong foundation for growth.

Put your passion, drive and expertise to work with the world's cloud security leader..

We're looking for an experienced IT Helpdesk Engineerreporting to Manager of Global Service Desk.

you will be responsible for:.

Provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, LAN, WAN and hardware either in person or remotely over the phone..

You will be a part of our technical helpdesk team by providing excellent service and resolving all technical issues for our employees..

You'll manage PC/Laptop setup and deployment for new employees with standard hardware, images, and software..

Maintain daily performance, monitoring of computer systems, inventory and software license..

What We're Looking for (Minimum Qualifications).

3-8 years experience in IT Helpdesk..

Background in TCP/IP, IP networking knowledge, i.e.

IP subnet, DNS, DHCP, FTP, SSH..

Microsoft Active Directory experience and Windows networking..

Microsoft Exchange / Gmail, Microsoft Windows OS, and Office Applications.

What We're Looking for (Preferred Qualifications).

Knowledge of Phone System, VoIP, VMWare ESX/ESXi, vSphere, vCenter and VMware Server.

Experience in Linux OS and basic services i.e.

Apache/HTTPD, SSHD, SAMBA.

At Zscaler, we believe that diversity drives innovation, productivity, and success.

We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure.

We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs.

For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website..

Our Benefits Program Is One Of The Most Important Ways We Support Our Employees.

Zscaler Proudly Offers Comprehensive And Inclusive Benefits To Meet The Diverse Needs Of Our Employees And Their Families Throughout Their Life Stages, Including:.

Multiple health plans.

A flexible time off policy.

Hybrid Working Model.

Parental leave options.

Retirement options.

Education reimbursement.

In-office perks, and more!.

At Zscaler, we believe that diversity drives innovation, productivity, and success.

We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure.

We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs.

For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website..

Our Benefits Program Is One Of The Most Important Ways We Support Our Employees.

Zscaler Proudly Offers Comprehensive And Inclusive Benefits To Meet The Diverse Needs Of Our Employees And Their Families Throughout Their Life Stages, Including:.

Various health plans.

Time off plans for vacation and sick time.

Parental leave options.

Retirement options.

Education reimbursement.

In-office perks, and more!.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines..

Zscaler is proud to be an equal opportunity and affirmative action employer.

We celebrate diversity and are committed to creating an inclusive environment for all of our employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws..

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link..

Pay Transparency.

Zscaler complies with all applicable federal, state, and local pay transparency rules.

For additional information about the federal requirements, click here ..

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support..