Manager - Service Desk

Your Tasks:

• Managing technical support: Overseeing technical support to Transics telematics products and software applications
• Managing incidents and service requests: Ensuring that all incidents and service requests are processed effectively, and meeting customer service level agreements
• Escalating incidents: Escalating incidents if they cannot be resolved within the agreed service levels
• Reporting: Carrying out reporting procedures for incident management, and reviewing survey results, reports, and dashboards
• Building and training a team: Building and training a team of support agents.

Your Profile:

• B.E/B.Tech with 8+ years experience in Technical Helpdesk/Service desk
• Should have worked on an Enterprise support process.
• At least 2 years experience in leading a team.
• Analytical skills to find root causes in error log files
• Very good English skills (verbal and in writing).