Helpdesk / Back Office support executive

• Looking for an experienced Helpdesk/Back office executive having IT knowledge.
• Your job profile to take customer's calls and delegate with your support team to resolve the issues asap. Candidate should be smart to handle customers issues.

Job Responsibilities:

• Handle customer inquiries and support requests via calls and emails.
• Coordinate with the support team to ensure quick resolution of IT hardware and networking issues.
• Maintain and update service request logs and escalate unresolved issues.
• Assist in managing IT infrastructure, including hardware, networking, CCTV, and biometric systems.
• Provide basic troubleshooting support for hardware and software issues.
• Smart, Intelligent, Good memmory and basic IT knowledge.