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45 Zepto Jobs

Cluster Manager - Cafe Operations

5-10 years

₹ 4 - 8.5L/yr

Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru

1 vacancy

Cluster Manager - Cafe Operations

Zepto

posted 22d ago

Job Role Insights

Flexible timing

Job Description

Zepto is Hiring!


We are seeking experienced Cluster Managers to join our Cafe Operations team at the following locations:
Bangalore | Hyderabad | Chennai | Kochi


Why work with Zepto Cafe?

At Zepto, you will experience a high-paced work environment where we dont just keep up with dynamism we redefine it. Youll be part of a culture where excellence and speed are integral to our success.

Team Working Style and Dynamics

Our team thrives on attention to detail and end-to-end ownership. We work collaboratively to ensure that every member contributes towards creating the best customer experience possible.

Roles and Responsibilities

As a Cluster Manager at Zepto, you will be responsible for overseeing multiple cafes within your designated region. Key responsibilities include:

  • End-to-end management of cafe operations: Ensuring that all cafes within the cluster are operating smoothly, efficiently, and consistently meeting Zepto’s operational standards.
  • Team leadership and training: Leading, mentoring, and training cafe managers and staff to foster a high-performing culture.
  • Performance tracking and improvement: Monitoring key metrics such as sales, customer satisfaction, and inventory management, and implementing improvements to achieve targets.
  • Customer experience: Ensuring that customers receive an exceptional experience at all times, and promptly addressing and resolving any issues.
  • New store openings: Overseeing the setup and launch of new cafes when applicable.
  • Cost management: Ensuring efficient use of resources and managing operational costs effectively.
  • Compliance and standards: Ensuring adherence to all health, safety, and company policies across all cafes.

What are we looking for in a candidate?

  • Experience: 5-10 years in the QSR industry with a proven track record in operations management, particularly in high-volume, customer-facing environments.
  • Expertise: In-depth knowledge of end-to-end store operations, key performance metrics, and business growth strategies.
  • Leadership: Strong leadership, team management, and training skills, with the ability to manage and motivate a large team.
  • New Store Opening: Bonus points for candidates with experience in new store openings and scaling operations.
  • Problem-Solving Skills: Strong analytical and problem-solving abilities to address operational challenges effectively.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment.





Employment Type: Full Time, Permanent

Read full job description

Zepto Interview Questions & Tips

Prepare for Zepto Cluster Manager roles with real interview advice

Top Zepto Cluster Manager Interview Questions

Q1. Given 2 large numeric comma seperated strings. You need to calculate their sum along with maintaining the correct position of commas. Exampl ... read more
Q2. How many microservices do I own & at what scale they handle the traffic?
Q3. LLD Round:- Design classes for bidding system when new bid notifications shown to all users who already bided for it.
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What people at Zepto are saying

2.8
 Rating based on 21 Cluster Manager reviews

Likes

They will fool you to leave your well settled organization on the price of 30 to 40% hike.

Dislikes

No work life balance you will be asked to work like your own venture spending around 10 to 12 hours on shift, no job security the management will fire you without having any second thought despite you taken whatever initiative, additional benefits are part of fixed pay so don't get fooled, they offer 2 week off but manager will not talk about a single off.

  • Salary - Bad
  • +6 more
Read 21 Cluster Manager reviews

Cluster Manager salary at Zepto

reported by 76 employees with 5-12 years exp.
₹5 L/yr - ₹16.4 L/yr
6% more than the average Cluster Manager Salary in India
View more details

What Zepto employees are saying about work life

based on 1.2k employees
58%
37%
48%
72%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Zepto Benefits

Job Training
Health Insurance
Soft Skill Training
Free Transport
Work From Home
Free Food +6 more
View more benefits

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