Zenjet Technologies - Customer Service Role (1-3 yrs)

Service Engineer Responsibilities:

- Using various strategies and tools to provide effective solutions to customers' concerns.

- Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.

- Promptly following up on service requests and providing customer feedback.

- Monitoring equipment and machinery performance and developing preventative maintenance measures.

- Conducting quality assurance and safety checks on all equipment.

- Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.

- Providing recommendations about new features and product improvements.

- Monitoring inventory and reordering materials when needed.

- Conducting research and attending workshops to remain abreast of industry developments.

- Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Service Engineer Requirements :

- An associate's degree in engineering or similar.

- A bachelor's degree in engineering is preferred.

- A relevant certificate or license is advantageous.

- A valid driver's license and willingness to travel.

- Excellent active listening and customer service skills.

- The ability to deal with multiple requests without being overwhelmed.

- The ability to remain professional under pressure.

- Superb work ethic and a growth mindset.

- Applicants with more than 3 years experience need not apply