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Zensar Technologies
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626 Zensar Technologies Jobs
ITIL Operations Support
5-10 years
Warangal, Hyderabad / Secunderabad, Nizamabad
1 vacancy
ITIL Operations Support
Zensar Technologies
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Incident Management Expertise : Proven ability to manage and drive major incident calls, bridge calls, and coordinate with multiple stakeholders for swift resolution.
- Problem Management Expertise : Strong capability in driving problem tickets to closure, conducting detailed Root Cause Analysis (RCA), and implementing corrective/preventative actions.
- Communication Skills : Excellent verbal and written communication skills for stakeholder updates, executive-level reporting, and vendor engagement.
- Technical Acumen : Familiarity with monitoring tools, critical application systems, and proactive risk mitigation techniques.
- Leadership : Ability to engage and coordinate with leadership teams, vendors, and cross-functional teams effectively during high-pressure situations.
- Process-Oriented : Expertise in managing end-to-end incident and problem management lifecycles in alignment with ITIL or similar frameworks.
- Proactive Monitoring : Experience in creating and maintaining a list of critical applications and implementing proactive monitoring measures.
- Flexibility : Willingness to provide on-call support during holidays and weekends.
- 5-10 years of experience in Major Incident Management and Problem Management roles, preferably in large-scale enterprise environments.
- Experience in IT service management (ITSM) tools such as ServiceNow, Remedy, or similar platforms.
- Proven track record of driving resolution for complex technical incidents and problems.
- Hands-on experience working with vendors and third-party service providers for escalation and resolution.
- Background in technology infrastructure, applications, or systems management is a plus.
- ITIL certification or equivalent knowledge of ITIL processes is preferred.
Employment Type: Full Time, Permanent
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Zensar Technologies Benefits
Work From Home Team Outings Health Insurance Vacation & Paid Time Off Sabbatical 
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Zensar Technologies Hyderabad / Secunderabad Office Location
500019
ITIL Operations Support
5-10 Yrs
Warangal, Hyderabad / Secunderabad, Nizamabad
