Add office photos
Engaged Employer
i
This company page is being actively managed by
Zensar Technologies Team. If you also belong to the team, you
can get access from
here
Zensar Technologies
Compare
All Filters
335 Zensar Technologies Jobs
Monitoring-Operations Support-Infrastructure Monitoring
3-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Monitoring-Operations Support-Infrastructure Monitoring
Zensar Technologies
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Monitoring the performance and capacity of computer Servers / systems. IT network systems.
- Performing regular checks on network hardware and software.
- Responding to network alerts and hardware malfunctions.
- Diagnosing and troubleshooting network errors.
- Tracking and documenting network issues and compiling incident reports.
- Responding to Incidents according to SLA s.
- Managing system backups and network security protocols.
- AWS-Infrastructure monitoring.
- Proactively contribute to maintaining and expanding service desk knowledgebase to prevent knowledge silos.
- Number of logs opened/updated/closed by due date per week & month.
- Number of telephone calls answered per week & month.
- Accuracy of Incident information recorded.
- First Contact Resolution.
- Average time after call work.
- Good Understanding of Incident Management
- Good understanding of Major Incident Management
Desired Skills:
- Experience Monitoring, managing, and troubleshooting network infrastructures.
- Cloud services. AWS-Infrastructure monitoring L1
- Experience in Incident management (ServiceNow) and SolarWinds.
- ITIL process.
- Knowledge of server OS and hardware systems including Network devices troubleshooting.
- Excellent troubleshooting skills.
- Ability to work flexible hours.
- Good written and verbal communication skills.
- Knowledge on Windows operating system.
- Provides advice and guidance to colleagues regarding incidents.
- Identify, log and resolve L1 technical problems
- Ensure that work is carried out within agreed service levels and in accordance with process guidelines.
- Explain and document technical issues in a clear way to clients.
- Determine and research user questions and isolate and resolve information systems problems.
- Experience working on monitoring tool
- Expertise working on ServiceNow Tool and ServiceNow reporting
- Ability to understand user request and transfer to relevant SME
- Tracking of Incident SLA
- Incident Quality analysis
- Excellent verbal and written communication, and presentation skills
- Expertise in Office applications - Excel, Word, PowerPoint
- Expertise in ITIL processes
- Good understanding of Incident Management, Problem Management
- Good understanding of Major Incident Management
ITIL,
Employment Type: Full Time, Permanent
Read full job descriptionZensar Technologies Interview Questions & Tips
Prepare for Zensar Technologies roles with real interview advice
People are getting interviews at Zensar Technologies through
People are getting interviews through
(based on 159 Zensar Technologies interviews)
Job Portal
Campus Placement
Company Website
Referral
Recruitment Consultant
Walkin
41%
14%
10%
8%
6%
2%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Zensar Technologies are saying
What Zensar Technologies employees are saying about work life
based on 2.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Zensar Technologies Benefits
Submitted by Company
Work From Home Team Outings Health Insurance Vacation & Paid Time Off Sabbatical
Submitted by Employees
View more benefits 
Compare Zensar Technologies with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
Persistent Systems
Compare
DXC Technology
Compare
NTT Data Information Processing Services
Compare
Sutherland Global Services
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
UST
Compare
Nagarro
Compare
Hewlett Packard Enterprise
Compare
Publicis Sapient
Compare
Atos
Compare
Similar Jobs for you
Zensar Technologies Mumbai Office Location
Mumbai, Maharashtra Office
Magnet House 2nd Floor, Magnet House Narottam Morarjee Marg, Ballard Estate, Mumbai - 400 001
Mumbai, Maharashtra
400001
400001
Monitoring-Operations Support-Infrastructure Monitoring
3-6 Yrs
Kolkata, Mumbai, New Delhi +4 more
Share an Interview