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ESaaS - SFDC - Project Management - AMS & Managed Services Delivery
12-15 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
ESaaS - SFDC - Project Management - AMS & Managed Services Delivery
Zensar Technologies
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
- Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
- Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project time sheets.
- Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
- Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.
- During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.
- Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.
- Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
- Facilitate and own the creation of salesforce technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed.
- Adopt a standardized development lifecycle methodology for all projects.
- Identify opportunities to leverage all Salesforce technologies.
- Facilitate review sessions with the client and your team.
- Participate in end to end implementation planning including project management, issue management, communication and change management.
- Project Planning, product backlog management sprint planning
- Manage UAT with end users including coordination and user acceptance sign off.
- Leverage business knowledge and expertise to drive business process improvements.
- Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping.
- Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.
- The success metrics in this role will include project margin and utilization.
Preferred Qualifications Skills
- Agile Certification preferred (e.g. CSM, PMI-ACP, SA).
- Overall 12+ years of experience with 5+ years experience in managing projects in positions of increasing responsibility in the delivery of business consulting and systems development.
- Implementing enterprise-scale software solutions. CRM and Salesforce implementation experience preferred.
- Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.
- Demonstrated negotiation, conflict management and leadership skills.
- Demonstrated project management skills with teams of 15+ people.
- Demonstrated history of delivering high quality results on schedule and within budget.
- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
- Ability to weigh business and technical requirements to produce project plans and estimates.
- Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.
- Manage and communicate with remote developers during non-traditional business hours.
- Ability to work effectively in a fast paced, high energy, team-oriented environment.
- Ability to multi-task and perform effectively under pressure.
- Must be able to travel
- Good to have managed Indian customers have run large digital transformation program
- 5+ years of Salesforce experience (mandatory)
- Salesforce.com Certifications (Admin, Consultant, Developer) preferred but not necessary
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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Work From Home Team Outings Health Insurance Vacation & Paid Time Off Sabbatical
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Zensar Technologies Mumbai Office Location
Mumbai, Maharashtra Office
Magnet House 2nd Floor, Magnet House Narottam Morarjee Marg, Ballard Estate, Mumbai - 400 001
Mumbai, Maharashtra
400001
400001
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