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Engaged Employer

Zensar Technologies

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3.7

based on 2.5k Reviews

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263 Zensar Technologies Jobs

SIAM Implementation and Enhancement

Zensar Technologies

3.7

based on 2.5k Reviews

2-5 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

SIAM Implementation and Enhancement

Zensar Technologies

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Hospital Administration Production Management Analytical Chemistry ITIL ITSM

+ 1 more

Job Description

Knowledge, Skills, Experience & Qualifications

Must be proficient across ITIL processes and ITIL accredited to at least version 3 Practitioner level

Must have extensive experience in Service Level Management - min 3yrs experience, ideally having previously implemented SLM or at least executed SLM process within a multi-tier SIAM model

Proven Track record of both the introduction of new Service Level Management process and ability to deliver the key Outputs (SLA/OLA Documents), Reports and Service Improvement Plans

Significant experience of configuring Service Level Management in ITSM system, Service Now

Excellent interpersonal and influencing skills and be able to build & maintain effective relationships with suppliers and internal customers.

Must be proficient in chairing IT Svc Performance /SLM Governance meetings- min 2yrs experience.

Must be able to work on own initiative and make decisions.

Must have strong organisational skills and be able to multi-task.

Must have excellent communication skills (written and verbal) and able to communicate effectively at all levels both internally and externally.

Should be able to manage conflict and negotiate successful outcomes.

Should have good analytical and reporting skills and be proficient in reporting from Service Now

Should have experience producing service governance artefacts e.g. report packs, scorecards etc.

Employment Type: Full Time, Permanent

Read full job description

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What people at Zensar Technologies are saying

What Zensar Technologies employees are saying about work life

based on 2.5k employees

76%

90%

74%

89%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Zensar Technologies Mumbai Office Location

View all

Mumbai (1) Hyderabad / Secunderabad (1) Kolkata (1) Pune (1) +1 more

Mumbai, Maharashtra Office

Magnet House 2nd Floor, Magnet House Narottam Morarjee Marg, Ballard Estate, Mumbai - 400 001 Mumbai, Maharashtra
400001