AGM - Retention & Revenue Enhancement

Job Purpose

Responsible for delivery of Business KPIs with the help of resources deployed by outsourced partners

Key Result Areas/Accountabilities

1. Effective deployment of human resources approved for each process on campaigns
2. Effective deployment of Dialer strategy to ensure optimal business outcomes
3. Ensure excellent customer experience at the OBCC centers.
4. Provide necessary insights and corrective actions to enhance campaign effectiveness
5. Work with Key stake holders including partners, Corporate verticals and cluster teams
6. Monitor Capacity Planning and Execution at the site along with spends
7. Deliver Business KPIs including: retention targets, Revenue enhancement, plan upgrades etc.

Core- Competencies, Knowledge,  Experience

• Good understanding about Post-paid & prepaid processes
• Understanding about OBCC operations, Partner Management
• Ability to deliver through inter personal skills, people management
• Strong Execution Skills & Communication skills
• Sales experience is an added advantage

Must have technical / professional qualifications

• Graduate/Post Graduate/ MBA with  7-10 years of experience in various customer service roles , preferably Front end facing roles
• Knowledge of various systems, process and reporting tools
• Good analytical abilities